topic Re: Software question for an older camera in Camcorders

VIXIA HF R400 Software recommendations for watching downloaded videos

Lreed82 — Tue, 31 Dec 2024 14:01:49 GMT

Hi! Looking to see if anyone knows another app or software to watch videos once downloaded instead of recoil? When I plug my card in to download the videos it tries to use recoil but my computer doesn’t support this platform. I’ve tried the basics on a windows computer but nothing has worked so far. It is a Canon Vivxa HF R400; it’s an older version. Any suggestions would be appreciated. Thank You

Re: Software question for an older camera

SamanthaW — Sat, 28 Dec 2024 21:44:23 GMT

Hi!

To have a better understanding of your issue, please let everyone know which camera model you're working with.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: Software question for an older camera

shadowsports — Sat, 28 Dec 2024 22:32:42 GMT

Greetings,

What version and build of Windows OS are you running?

This camcorder supports two video formats. AVCHD and .MP4

HF-R400 support:

https://www.csai.canon.com/support/p/vixia-hf-r400

VLC media player will play back AVCHD and MP4 videos. It's a free download. Make sure you download it from the VLC website and not from a third party.