topic Re: Zoom problems with G30 in Camcorders

Zoom problems with G30

mimages — Mon, 11 Aug 2014 05:05:08 GMT

When I zoom out with the rocker switch on my G30, the zoom will return to a wide angle, especially if I lightly touch the telephoto end of the rocker. It will continue to return to wide angle by itself, even if I move the rocker switch to telephoto. This seems to occur when the weather is hot (we shoot outside much of the time) and the camera has been operating for an extended period. This zoom problem does not seem to happen if the touch screen and remote zoom are used and the camera is cool. I bought this camera 9/2013. Has anyone else experienced this issue? Could this be a defective zoom switch? Would updated firmware make any difference? Any help would be appreciated.

Re: Zoom problems with G30

Mykolas — Thu, 14 Aug 2014 11:54:14 GMT

Hi mimages!

Thank you for posting.

Based on your description, the camcorder will need to be examined by a technician at our Factory Service Center. To start this process, you'll need to complete a Repair Request on our website.

Re: Zoom problems with G30

mimages — Thu, 14 Aug 2014 21:23:15 GMT

Thanks for your reply. I just talked to Canon and they pretty much said the same thing. The camera is going in for repair.

Re: Zoom problems with G30

flbreen — Thu, 21 May 2015 03:04:06 GMT

I have the same problem with my G30. Was Canon able to fix your problem?

Re: Zoom problems with G30

yyazz — Tue, 26 May 2015 05:50:58 GMT

I have the same problem too !!. Is there any solution for the problem ??

Re: Zoom problems with G30

mimages — Tue, 26 May 2015 15:51:36 GMT

yes, Canon repair did correct the zoom issue. No cost to me since it was under warranty. Hope that helps.

Re: Zoom problems with G30

flbreen — Tue, 26 May 2015 18:44:39 GMT

Do you know what Canon did to repair the unit? Did they replace the zoom mechanism? I sent my G30 in 4 days ago.

Re: Zoom problems with G30

flbreen — Sat, 24 Oct 2015 01:42:18 GMT

I sent my g30 in to Canon to fix the zoom problem but 4 months later the problem is back.

Re: Zoom problems with G30

JazzyBill — Sun, 22 May 2016 07:29:49 GMT

Hello Today I noticed my Canon G30 zooms out everytime I zoom in automatically. It wrecked my recording today at an event I was trying to film. I never encountered this problem before. Its so frustrating to deal with. Is this a common problem with this camera or do I need a replacement Camera? I shouldnt be having issues with it as it is under a year old. I don't know if I feel comfortable with this camera after this happened to me. What are my options if I don't want to have this camera anymore? Can you guys upgrade cameras with me ?

Re: Zoom problems with G30

yyazz — Sun, 22 May 2016 08:42:53 GMT

I was lucky, only one month warranty left. Repair costs in Europe € 200,00 ( without warranty )

I had the same problems before with the HF100, 3 times with different cameras !!! Canon problem ???

Finally I bought a sony

Re: Zoom problems with G30

JazzyBill — Sun, 22 May 2016 09:06:18 GMT

Wowers this will be terrible if that is the case. I need a camera all the time as I film all the time. The camera I bought under a year. Wil they upgrade my camera?

Re: Zoom problems with G30

yyazz — Sun, 22 May 2016 09:54:21 GMT

No problem seems to me, but the time to fix the camera here is 2 weeks....

The warranty period in Holland (thanks God) is 2 years!

Re: Zoom problems with G30

flbreen — Sun, 22 May 2016 10:58:02 GMT

I could not find another camcorder as good, as small, and as cheap as the G30-G40. Suggestions? What I particularly like about my G30 is the zoom rocker on the side. Most similar units have a useless zoom control on the top. There is no better camcorder for shooting sports. Hard use of the zoom rocker has caused me to send it in for repair 2 times. The second time was just after the 6 month repair warranty and that costed almost $300. I would like to buy a G40. Has there been any info on that model's zoom rocker control?

Re: Zoom problems with G30

shayneb — Mon, 24 Oct 2016 21:50:42 GMT

I sent my G30 in for repair (unwanted auto-zooming in and out issue) in June, 2016 and it worked well until the end of September. Now the zoom has become jerky particularly when zooming. I've used Canon camcorders to film all of my three sons' soccer games and never had an issue with the zoom prior to this model. I do like the side mounted rocker switch, but this problem is very irritating. I'm hoping (but I don't know if one is in effect) that a repair warranty covers the cost of this repair...

Re: Zoom problems with G30

paulhummerman — Sat, 30 Jun 2018 13:26:56 GMT

at least you will have different problems with Sony!