topic Re: R500 Only Captures Green in Camcorders

R500 Only Captures Green

Stumblefoot — Sat, 21 Jun 2014 07:16:41 GMT

I have a brand new Vixia R500 that records all video or photos in a green tint. Worked fine first time at home. Now that I am on vacation, it's stopped capturing color correctly. Any ideas? We're in Santorini, so local help is non-existant. I didn't change any settings after original setup, so everything is on auto at this point.

Re: R500 Only Captures Green

Stephen — Sat, 21 Jun 2014 12:43:53 GMT

Hi Stumblefoot!

Thanks for posting! If the product was purchased here in the US, feel free to contact us by phone (fastest) or email at http://bit.ly/ContactCanon. If you can't make an international call and you'd like to try to contact Canon in Greece (or if it was purchased there), their contact information can be found at http://www.canon.gr/

We hope this helps!

Re: R500 Only Captures Green

Stumblefoot — Sat, 21 Jun 2014 15:48:46 GMT

Thank you Stephen. I submitted an email late Friday night I the US. I'll let you know when I hear back from them.