topic Re: Vixia electrical problems - Mic Jack shorts (Mic &/or Headphone); Trickle Charge? Photo Flas in Camcorders

Vixia electrical problems - Mic Jack shorts (Mic &/or Headphone); Trickle Charge? Photo Flash?

gameways — Mon, 24 Mar 2014 21:06:58 GMT

Do you, too, get shorts on one (or both) stereo channel during normal use of your 3.5mm jacks? Is the problem typically the jack, the internal solder/connection/wiring, or something inside the electronics. Because in addition to my (HF-S21) jacks dropping out , my battery won't trickle charge, nor will the flash work in photo mode. Could these be related?

Also, for HF-S20 & 30 family owners, in dim lighting- when you switch from video to photo mode, does your viewfinder brightness dim (at times too dark to frame)? Canon is also requested to address these issues, thanks.

Re: Vixia electrical problems - Mic Jack shorts (Mic &/or Headphone); Trickle Charge? Photo Flas

Richard — Wed, 26 Mar 2014 20:30:40 GMT

Gameways,
For technical assistance with your VIXIA HF S21, please contact us.

Re: Vixia electrical problems - Mic Jack shorts (Mic &/or Hphone); Trickle Charge? Photo Flash

gameways — Thu, 27 Mar 2014 11:17:58 GMT

Thanks for the offer, but as this is an informational forum, how about addressing any of the issues I raise - here, directly - so that others may benefit from the knowledge?

For example, is the uncalibratedness between my LCD viewfinder and the eyepiece viewfinder (raster is too high) a known problem, or is it just my camera? What is it due to?

Also, the super-dimming of the viewfinder when (in dim light) switched into photo mode. Why is that? Is it a recognized problem in all HF-S21 series? Any other series?

And how about the other referenced problems with my VIxia? Thank you.

Re: Vixia electrical problems - Mic Jack shorts (Mic &/or Hphone); Trickle Charge? Photo Flash

Stephen — Thu, 27 Mar 2014 13:22:33 GMT

Hi gameways!

In order to properly address your questions, we'd need to know the specifics of your set up, and attempt multiple walkthrough tests to determine where the exact problem lies. The Canon Forum is not designed for this kind of specialized support, and your issue would benefit most from a customized one-on-one tech experience. Please get in touch with us HERE and we'd be happy to get you up and running again!

Afterwards, if you’d like to report back with your experience for the good of the community, feel free to do so!