topic Re: Canon Vixia HF R800 Discoloration in Camcorders

Canon Vixia HF R800 Discoloration

JoshhyBoy — Fri, 08 May 2020 21:21:27 GMT

For the past 5 months, I've been using a Canon Vixia HF R800 as a webcam using an Elgato Cam Link. It's been working great, but randomly today when I turned it on, the colors are all purple, and there are lines going down the frame. I don't know what's wrong, I didn't do anything that caused this as far as I can tell. Any help is greatly appreciated.

Re: Canon Vixia HF R800 Discoloration

Mark35mmF2 — Sun, 10 May 2020 04:51:39 GMT

Hi there JoshhyBoy,

To see if its a problem with the camera or not, does the same thing show up on your camcorder LCD screen when its not connected to anything?

Re: Canon Vixia HF R800 Discoloration

JoshhyBoy — Wed, 13 May 2020 23:04:42 GMT

Yeah, it's always there no matter what

Re: Canon Vixia HF R800 Discoloration

ljfuneral — Wed, 02 Jun 2021 09:29:30 GMT

Did you ever find a solution to this? I have one that started the exact same issue!!!

Re: Canon Vixia HF R800 Discoloration

Nick2020 — Wed, 02 Jun 2021 12:43:01 GMT

Hi JoshhyBoy,

Try doing tests where you disconnect any accessories from the camera then remove the battery and memory card for about 20 minutes. Then try recording new clips on a new memory card and play them back on camera.

If those clips look OK, then try doing more livestreaming tests. If your clips still look distorted, then I suggest that you email us at hdvideo@cits.canon.com with details about your camera, your date of purchase, and the state from where you are sending the camera, and we'll walk you through the repair process.

Re: Canon Vixia HF R800 Discoloration

kaycieK — Tue, 31 Aug 2021 01:10:13 GMT

I have the same problem and have followed all the recommended solutions, but to no avail. The LCD still has a purplish hue (and lines). This is a back-up live stream camera for our church. Has anyone found a solution?

Re: Canon Vixia HF R800 Discoloration

ljfuneral — Tue, 31 Aug 2021 01:52:10 GMT

A replacement camera ended up being our solution.

Re: Canon Vixia HF R800 Discoloration

kaycieK — Tue, 31 Aug 2021 02:21:07 GMT

Thanks.