topic computer can't read memory card from VIXIA HF M300 in Camcorders

computer can't read memory card from VIXIA HF M300

mitchgh — Thu, 01 Dec 2022 19:04:29 GMT

I've been using Vixia hfm300 for several years. But it's been a few months. Last night I recorded a video. I can play it on the vixia, so I know it's there. But when I insert the memory card into my laptop, I don't see any material.

(Actually, at first I did see old material. I deleted it, thinking the card might be full. But that didn't help, even with brand new material.)

Can you help please?

Re: computer can't read memory card

Stephen — Thu, 26 Mar 2020 12:35:49 GMT

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi). It's also helpful to know which software you're using to view your video files.

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: computer can't read memory card

mitchgh — Thu, 26 Mar 2020 18:19:17 GMT

I'm running Mac 10.13 High Sierra.

The only way I connect to computer is via the memory card that is not being read.

Re: computer can't read memory card

Tim — Thu, 26 Mar 2020 23:25:05 GMT

Hello mitchgh,

If you can, please let the community know which software you are using or have tried to connect up to the camcorder.

Re: computer can't read memory card

mitchgh — Fri, 27 Mar 2020 00:41:58 GMT

There is no software. The way it has always worked is like this: I record video on the Vixia, then remove the memory card and insert it into my MacBook Pro. The computer recognizes the card. And when I click on it, I see the video files that I have recorded. It's this last step that's not happening.

Re: computer can't read memory card

rs-eos — Fri, 27 Mar 2020 13:33:16 GMT

When the card is inserted into the MacBook Pro, when you say the computer recognizes the card, I'm assuming it mounts on your destkop. For example:

When you open a Finder window and display the card's contents, what do you see? For example, the following is what I see when mounting an SD card from my Vixia HF G50:

Re: computer can't read memory card

mitchgh — Sun, 29 Mar 2020 18:55:44 GMT

Not seeing how to reply to rs-eos.

When I open Finder, yes I can see the card. But the folders are empty.

However, I just discovered that when I double-click on AVCHD I can access the clips and then export them as .mov.

This is not how the Vixia used to work.

I have screen shots, but don't see how to post them.

Re: computer can't read memory card

mitchgh — Thu, 02 Apr 2020 16:33:02 GMT

When I open Finder, yes I can see the card. But the folders are empty.

However, I just discovered that when I double-click on AVCHD I can access the clips and then export them as .mov.

This is not how the Vixia used to work.

I have screen shots, but don't see how to post them.

Re: computer can't read memory card

Danny — Thu, 02 Apr 2020 17:35:50 GMT

Hi, mitchgh!

Including images is easy! When composing your message, click the "Insert/Edit Image" icon at the top of the text box. It's near the center of the formatting options ribbon and it's a square with a pair of mountain peaks in it. Click on it and you'll get more instructions.

Hope that helps!

Re: computer can't read memory card

mitchgh — Thu, 02 Apr 2020 17:58:55 GMT

Re: computer can't read memory card

mitchgh — Thu, 02 Apr 2020 18:00:38 GMT

Got it, thanks. I have posted as reply to you. One image shows that the video files do not appear. The other shows that I can access them by double-clicking AVCHD (whatever that is).

Re: computer can't read memory card

robertjm — Mon, 06 Apr 2020 15:50:18 GMT

If you try and use the "import" feature within iMovie does it show you the video? (not saying you have to use iMovie if that's not your cup of tea. Just asking if you see the video that way).

If should show up as the one big video file, not the individual clip chunks you see through Finder.

@mitchgh wrote:
When I open Finder, yes I can see the card. But the folders are empty.

However, I just discovered that when I double-click on AVCHD I can access the clips and then export them as .mov.

This is not how the Vixia used to work.

I have screen shots, but don't see how to post them.

Re: computer can't read memory card

mitchgh — Tue, 07 Apr 2020 16:56:00 GMT

>>If you try and use the "import" feature within iMovie does it show you the video? (not saying you have to use iMovie if that's not your cup of tea. Just asking if you see the video that way).

If should show up as the one big video file, not the individual clip chunks you see through Finder.,,<<

Thanks for this brilliant suggestion. Yes, imports to iMovie just fine. I think this solves my problem.

trying to use VIXIA HF M300 as external camera for Zoom, etc?

mitchgh — Mon, 25 May 2020 19:34:23 GMT

Is it possible to use VIXIA HF M300 as external camera for Zoom, etc? I have connected to computer via USB, but computer does not recognize the VIXIA. I am running MacBook Pro High Sierra 10.13.6

Re: computer can't read memory card

kerbyrials — Thu, 19 Jun 2025 19:10:14 GMT

I am having exactly the same problem! It has worked before. I can see and play the file on my camera, but when I put the memory card in my Mac, the files are not there. Old files are there, but not the new one.