topic New XA15 won't record video in Camcorders

New XA15 won't record video

Joncar84 — Sat, 22 Feb 2020 14:13:31 GMT

Hey everyone. I'm new to videography and I'm hoping my issue is just a result of that but I have a new xa15 that was delivered yesterday. I tried a couple SD cards, one of which was a name brand, that I initialized in the camera. When I try to record video all it says is "no scenes" and a black screen. The photo function works fine. I've also messed with all the options and settings and nothings working.

Re: New XA15 won't record video

shadowsports — Sat, 22 Feb 2020 16:50:23 GMT

Greetings,

Sounds lke you got the battery charged and the camera set up properly, card installed formatted in the camera etc. Takes photos.

What happens when you press the record button?

Is the camera not recording or are you not able to playback "no scenes"?

Try resetting the camera, on the off chance you inadvertently changed something you shouldn't have.

Next step, call Canon. You'll get the help you need and can quickly determine if the problem is you or the camera.

Re: New XA15 won't record video

Inapickle — Sat, 22 Feb 2020 17:44:18 GMT

Are you recording in MP4 or AVCHD because they have separate 'Index Screens' when you go into MEDIA ? Maybe you are selecting the wrong 'Index Screen' ?

See XA11/15 Instruction Manual - page 94 - under 'Playing Back Video'.