Vixia- was dropped by a student- won't record video

amzipp — Wed, 11 Sep 2019 20:20:57 GMT

I have been using this camera for quite a few years with my 4th graders and last year a student dropped it. No physical damage, but I cannot get it to read an SD card. I have put several different SD cards in and when I go to record it says "Check the memory card". I have tried recording straight to the camera's internal memory and it will not do that either. I have initialized the internal error and still nothing will record. The weird thing is that I was still able to take a photo, and it saved to the internal memory... I would love for any advice to get this working again. Thanks!

Re: Vixia- was dropped by a student- won't record video

Mark35mmF2 — Thu, 12 Sep 2019 04:49:23 GMT

Hey there,

It sounds like there may be something wrong with the SD card reader in the camera. If you've already tried a second SD card, you would most likely need to send the camera in for service to fix this.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

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Vixia- was dropped by a student- won't record video

Re: Vixia- was dropped by a student- won't record video