Unable to install

PhilipChambers — Tue, 29 Aug 2017 12:24:51 GMT

I am unable to install Transfer Utility LE. In order to install the progam I'm asked to give my camcorder (VIXIA HF R52) serial number. I believe it is [Removed personal info]. The indication is that this number is invalid. Please help me...

Re: Unable to install

Stephen — Tue, 29 Aug 2017 12:32:55 GMT

Hello PhillipChambers!

Thanks for reaching out to Canon USA, we're happy to help!

The serial number on your VIXIA camera is going to be on the bottom near the tripod mount, just below what looks like a QR barcode like this:

If you've tried that serial number, you'll want to reach out to Support. The phone number here in the US is 1-800-OK-CANON (800-652-2666). Video support is open from 10am to 10pm (ET) weekdays.

Outside of the US, click HERE to find support options for your country.

topic Unable to install in Camcorders

Unable to install

Re: Unable to install