topic Re: Cannot get vixia hg21 to download to computer. How do I do this? in Camcorders

Cannot get vixia hg21 to download to computer. How do I do this?

hombow — Wed, 27 Feb 2013 13:59:56 GMT

Re: Cannot get vixia hg21 to download to computer. How do I do this?

Crista — Wed, 27 Feb 2013 14:04:18 GMT

Hi hombow

To have a better understanding of your issue, please let everyone know what operating system and software you are using to import video from your VIXIA HG21. That way, community will be able to assist you with suggestions appropriate for your product.

Thanks!

Re: Cannot get vixia hg21 to download to computer. How do I do this?

hombow — Wed, 27 Feb 2013 14:12:41 GMT

windows 7- trying to use pixela

Re: Cannot get vixia hg21 to download to computer. How do I do this?

Mykolas — Sun, 03 Mar 2013 14:02:29 GMT

Hi hombow,

We would like to check to see how or if your camcorder is being recognized by Windows. We can do this by checking the Device Manager while the camcorder is connected.

Click on the button to open the Start Menu.
Click on Computer.
Click on System Properties.
Click on Device Manager.

You should see a category in the Device Manager called Portable Devices. Is the camcorder listed there under Portable Devices?

If this is a time sensitive-matter, additional support options are available at Contact Us.