topic Re: i have a cannon vixia 500.it will not record or play back anything.please help. in Camcorders https://community.usa.canon.com/t5/Camcorders/i-have-a-cannon-vixia-500-it-will-not-record-or-play-back/m-p/166634#M3261 <P>Hi Whitebread75,</P><P>&nbsp;</P><P>Based on your description, if your VIXIA HF R500 camcorder correctly recognizes its memory card and still won't record or playback movies, unfortunately, it will require service.</P><P>&nbsp;</P><P>You may setup the repair of your camcorder at this site: <A href="http://www.usa.canon.com/repair." target="_blank">http://www.usa.canon.com/repair.</A> &nbsp;Once on our site, click on "Request Product Repair". On the next page, you may create an account or log into your existing account. These options make it easier to request the repair of more than one product. You may also choose the "Continue" button to "Continue without an Account".</P> Mon, 07 Mar 2016 21:48:31 GMT Richard 2016-03-07T21:48:31Z i have a cannon vixia 500.it will not record or play back anything.please help. https://community.usa.canon.com/t5/Camcorders/i-have-a-cannon-vixia-500-it-will-not-record-or-play-back/m-p/166386#M3260 <P>i have a cannon vixia 500. it will not record or play back anything. please help.</P> Sat, 05 Mar 2016 18:27:05 GMT https://community.usa.canon.com/t5/Camcorders/i-have-a-cannon-vixia-500-it-will-not-record-or-play-back/m-p/166386#M3260 whitebread75 2016-03-05T18:27:05Z Re: i have a cannon vixia 500.it will not record or play back anything.please help. https://community.usa.canon.com/t5/Camcorders/i-have-a-cannon-vixia-500-it-will-not-record-or-play-back/m-p/166634#M3261 <P>Hi Whitebread75,</P><P>&nbsp;</P><P>Based on your description, if your VIXIA HF R500 camcorder correctly recognizes its memory card and still won't record or playback movies, unfortunately, it will require service.</P><P>&nbsp;</P><P>You may setup the repair of your camcorder at this site: <A href="http://www.usa.canon.com/repair." target="_blank">http://www.usa.canon.com/repair.</A> &nbsp;Once on our site, click on "Request Product Repair". On the next page, you may create an account or log into your existing account. These options make it easier to request the repair of more than one product. You may also choose the "Continue" button to "Continue without an Account".</P> Mon, 07 Mar 2016 21:48:31 GMT https://community.usa.canon.com/t5/Camcorders/i-have-a-cannon-vixia-500-it-will-not-record-or-play-back/m-p/166634#M3261 Richard 2016-03-07T21:48:31Z