topic My HF R62 does not show up under devices on my Macbook Pro in Camcorders

My HF R62 does not show up under devices on my Macbook Pro

williamjsmith7 — Sun, 22 Nov 2015 21:22:17 GMT

We want to use this camera to upload videos to a website for further viewing. With our previous camera, we were able to connect via USB. Go to the website and pull those files directly from the camera. However, this camera does not show up under devices, which means the only way to upload to the websit would be to import the videos, then upload (which would take forever). Any suggestions???

Re: My HF R62 does not show up under devices on my Macbook Pro

Danny — Sun, 22 Nov 2015 21:31:00 GMT

Hi, williamjsmith7!

So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your Macbook Pro. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: My HF R62 does not show up under devices on my Macbook Pro

williamjsmith7 — Sun, 22 Nov 2015 22:40:41 GMT

My operating system is OS X Yosemite 10.10.5

Re: My HF R62 does not show up under devices on my Macbook Pro

Richard — Tue, 24 Nov 2015 21:55:45 GMT

Hi williamjsmith7,

Power is very important for the connection of your camcorder.

When you connect your camcorder to your computer, please remember to power it with the Compact Power Adapter CA-110.
When you plug your camcorder into your computer, if the computer's a desktop, please plug your camcorder into the back of the computer.
If your laptop is a laptop, please power the computer with household (A.C.) current.

When you plug your camcorder into your computer as suggested above, then turn the camcorder on in the video playback mode, what do you see on the camcorder's display?

Does your computer respond?

Re: My HF R62 does not show up under devices on my Macbook Pro

williamjsmith7 — Wed, 25 Nov 2015 15:33:17 GMT

When I plug my camera is everything is powered up. When I hit the play buttom I am able to go into photos and import from the camera, but the camera does not show in devices in my finder. So in order to upload the files to the website I either have to import them to the computer first (takes too long) or record to an SD card and then upload which usually makes the upload time a little longer

Re: My HF R62 does not show up under devices on my Macbook Pro

Richard — Wed, 25 Nov 2015 21:36:18 GMT

Hi Williamjsmith7,

On Yosemite, this camcorder does not mount as was the case with our previous camcorders. To transfer AVCHD movies, we recommend the use of Pixela's Transfer Utility LE. You may access this software from http://www.pixela.co.jp/oem/canon/e/.

For the transfer of MP4 movies, we recommend using the Canon CameraWindow.