topic Re: Canon VIXIA HF G30 - no sound after trasfer to PC in Camcorders

Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Fri, 31 Jul 2015 19:47:25 GMT

Hello All,

New here and just started playing with my new Canon VIXIA HF G30. I love the camera and the image quality is fantastic, but I am getting no sound when playing the clips from Windows Media Player (Windows 7 Pro). I can hear the audio when I play them from the camcorder, but something seems to have happened after trasferring the files with Canon's transfer software. As a final test, I brought the .mts clips into work and still no sound. But when I play someone else's .mts clips, the sound is perfect. Any help would be appreciated. TIA.

David

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Sun, 02 Aug 2015 22:26:16 GMT

Tried another full day of shooting. Sound plays beautifully from the camera, but after a transfer to the PC it is silent movie time! Any chance a bad HDMI cable or would that effect the video as well?

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Sun, 02 Aug 2015 22:49:45 GMT

Tried using the HDMI cable from my Nikon and did the transfer again. No sound!

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

Tim — Mon, 03 Aug 2015 01:06:27 GMT

Hello dresslered, This seems to either be an issue related to the import settings within the video editing software or it's ability to read these files. Your software may need to be updated with a Codec or a different plugin. I'd recommend checking with the software manufacturer at your earliest convenience and see if they have support for this available.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Mon, 03 Aug 2015 01:45:22 GMT

Thank you Tim. I haven't even thought about video editing software yet. I am using Canon's included ImageBrowser EX to import video and then simply try to play it on my computer. Image quality is fantastic but no sound. As far as I can tell, there is no way to check for updates with this software. I would think that it is a straight transfer.

David

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Mon, 03 Aug 2015 01:48:33 GMT

I'm sorry Tim. I meant to say Data Import Utility instead of ImageBrowser EX.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Fri, 21 Aug 2015 17:03:47 GMT

Still struggling here. I've tried the import on several computers and even update the Data Import Utility from the PIXELS web site. Still silent movies. I tried something new today however. I recorded an MP4 format. Sound works great. What would be the difference? Again, I hear sound from both formats playing through the camcorder, but no sound once it's exported.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

VideoGeek — Sat, 22 Aug 2015 04:11:34 GMT

Assuming the G30 records AVCHD files in the same format as the G20 which is files ending with the extension .mts it could be a missing codec problem. What video player are you using to play back the files? I am able to playback the .mts files (with audio) with VLC media player. It;s a free download and can be downloaded from here:

http://www.videolan.org/vlc/

If you plan on editing the files you will need a video editing software package.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Sat, 22 Aug 2015 13:37:26 GMT

Thanks VideoGeek. I believe that it is a missing CODEC problem because once downloaded, nothing can play them. I've just been using the standard Windows Mediaplayer which plays my friend's .mts files just fine. I would think that the PIXELA Data Import Utility that comes with the camera would suffice, but doesn't seem to.

I am defintely wanting to get into Video Editing. I would like the software to support conversion as well as burn blue-ray disks. Any suggestions--the editing software all seem to have their own quirks as well.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

VideoGeek — Sun, 23 Aug 2015 02:14:28 GMT

Below are a few video editing programs you might want to consider (in no particular order):

Corel VideoStudio Pro X8 (there is also an Ultimate version)

CyberLink Power Director

Sony Movie Studio

Adobe Premiere Elements

Those are just a few of the ones out there. These would be considered more entry level or consumer oriented video editing programs. These should be fairly easy to learn and use.

I had my first experience with the Pixela software when I purchased the G20 and toi be honest I never gave it a chance as I am using Adobe Premiere Pro CC 2015 and have used Corel VideoStudio Pro X8. Both of those handled the AVCHD files without any issues.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Mon, 24 Aug 2015 17:47:18 GMT

Thanks VideoGeek. Interesting, I was talking with a coworker that has had no problems tranfering his files from his Canon and he described different features from his software than I had on mine. Looking at the Pixela website, it seems there is a single Data Import Utility specifically for the HF G30 whereas the Trasfer Utility LE supports many different camcorders. Why the difference? Perhaps its time to return this camera.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

VideoGeek — Tue, 25 Aug 2015 03:35:04 GMT

Not quite sure why there is a difference. I've never tried the Data Import Utility so I can't comment on it. If you returned the camera what would you replace it with? If I had tried to import video from the G20 using Pixela software I might be able to better answer your questions regarding the software. I've just been in the habit of copying the files from the SD card to the computer and importing them into a video editing program. I'm not sure I've connected the camcorder directly to the computer since I have yet to use the internal memory.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Tue, 25 Aug 2015 11:55:33 GMT

Thanks again VideoGeek. I think the problem is my ignorance to video. I tried a direct file transfer from the camcorder directly to the computer (copy and paste). Same issue. I am now thinking it is my recording mode (AVCHD 28Mbps LPCM (59.94P) that is the issue (I'm not even sure what linear PCM audio is?). There is lots of small print of what this format can/can't do. When I get a chance, I'll try stepping down the format. Perhaps it is the Media Player that can't play the audio. The import software for the G20 seems much more developed than for the G30. There are even basic editing tools in the former, whereas mine only does a transfer. I need to pick out some decent editing software and perhaps that will solve my issues. Main problem is that I have been unable to spend much time on this new toy. Thanks for your help.

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

PorkChop — Thu, 19 Nov 2015 20:35:57 GMT

dresslered - did you find a solution to this, I am having the same problem right now.

Thanks!

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

VideoGeek — Thu, 19 Nov 2015 21:28:33 GMT

I will look into some software (Handbrake or MPEG Streamclip - both are free) to see what will convert AVCHD into an editable format for you. It may be a day or so before I can do that but I will report back what I find. For more on what PCM audio is you may want to take a look at this link:

http://www.ehow.com/facts_5021738_pcm-audio.html

Re: Canon VIXIA HF G30 - no sound after trasfer to PC

dresslered — Thu, 19 Nov 2015 21:28:35 GMT

Yes, I did find a fix although I still don't totally understand it. I initially was using the highest Resolution (28Mbps LPCM (59.94P) which doesn't playback sound when downloaded to my computer (although it works fine when directly playing from the camcorder). I think that Windows Media Player doesn't have the correct CODEC for this format. I ended up dropping the video down to 24Mbps LPCM (or maybe it was dobly digital) which also allows me to record in Duel Recording Mode (MP4) which is not allowable with the higher modes. Both formats play perfectly on the computer now.

As a side note, I just bought a new Nikon D7200 which also shoots video useing the MOV file format. This works flawlessly on my computer and has the advantage of using my high-end lenses.