https://community.usa.canon.com/t5/Camcorders/Vixia-HF-M31-Horizontal-white-lines-in-video/m-p/271048#M2638 <P>Hello Pauken,&nbsp;<BR /><BR />We are sorry that this issue persists.&nbsp; We would need to evaluate&nbsp;the equipment hands on in order to determine what the underlying issue is.&nbsp; We recommend setting up the VIXIA HF M31 for service though the Canon web site <A href="https://www.usa.canon.com/internet/portal/us/home/support/service-repair" target="_self">here</A>.&nbsp;</P> Mon, 01 Apr 2019 22:48:50 GMT Tim 2019-04-01T22:48:50Z https://community.usa.canon.com/t5/Camcorders/Vixia-HF-M31-Horizontal-white-lines-in-video/m-p/270889#M2637 <P>Hello,</P><P>&nbsp;</P><P>My Canon&nbsp;Vixia HF M31 has recently begun showing horizontal white lines in the video. Once I realized it was doing this, I can also see these lines in the viewfinder even when its not recording. I have attached a very short video with an example. I am wondering if the Hard Drive is needing to be reformatted or something... Any thoughts on how to fix this?</P><P>&nbsp;</P><P>Thank you for your help!!!</P><P>&nbsp;</P><P>Best!</P><P>&nbsp;</P><P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FjLJyBiAu4N8%3Ffeature%3Doembed&amp;display_name=YouTube&amp;url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DjLJyBiAu4N8&amp;image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FjLJyBiAu4N8%2Fhqdefault.jpg&amp;type=text%2Fhtml&amp;schema=youtube" width="200" height="112" scrolling="no" title="Horizontal lines clip" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P> Sat, 30 Mar 2019 15:59:47 GMT https://community.usa.canon.com/t5/Camcorders/Vixia-HF-M31-Horizontal-white-lines-in-video/m-p/270889#M2637 Pauken 2019-03-30T15:59:47Z https://community.usa.canon.com/t5/Camcorders/Vixia-HF-M31-Horizontal-white-lines-in-video/m-p/271048#M2638 <P>Hello Pauken,&nbsp;<BR /><BR />We are sorry that this issue persists.&nbsp; We would need to evaluate&nbsp;the equipment hands on in order to determine what the underlying issue is.&nbsp; We recommend setting up the VIXIA HF M31 for service though the Canon web site <A href="https://www.usa.canon.com/internet/portal/us/home/support/service-repair" target="_self">here</A>.&nbsp;</P> Mon, 01 Apr 2019 22:48:50 GMT https://community.usa.canon.com/t5/Camcorders/Vixia-HF-M31-Horizontal-white-lines-in-video/m-p/271048#M2638 Tim 2019-04-01T22:48:50Z