topic Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC in Camcorders

Vixia HF R700 unable to transfer mp4 files to Win 10 PC

vwerner — Thu, 17 May 2018 13:14:39 GMT

Hi
I can't upload mp4 video files from my Vixia HF R700 to my Windows 10 PC, using the Pixela transfer utility.(over USB)
I get an error message saying that the images could not be imported.

I can see and import AVCHD files no problem though.
(Both Mp4 and AVCHD files play back on the camera no problem)

I have also tried an external card reader with no luck.

Please advise.

Thanks

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

newsense52 — Tue, 22 May 2018 19:20:59 GMT

Hi- upgrade your computer video adapter Direct X 12 or higher driver.

See microsoft forum for guide on how to upgrade driver.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Richard — Tue, 22 May 2018 22:58:10 GMT

Hi Vwerner,

Thanks for posting.

While the Pixela Transfer Utility is great for transferring AVCHD movies, for your MP4 movies, please use the Canon CameraWindow. You may access this software by clicking here. Once on our site, you'll see that the "Drivers" tab is highlighted. Click on software, then click on the [Select] button to the right of "CAMCORDER Software 7.0 [Windows]", then click on the red "How to Download and Install" link for installation instructions.

To begin downloading this software, click on the red [Download] button. On the next (Popup or new tab), enter your camcorder's 12-digit serial number, in the space provided, then click ont he [Submit] button.

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

timcraig — Sat, 15 Jun 2019 11:55:17 GMT

Hello,

I'm unable to transfer mp4 files to my Win 7 PC from my Vixia HF R800 using the Canon Camera Window application.

I continually get an error message: Failed to import images. It will show the information for the video and image files but it won't import them.

In the Windows folders, it shows "Removable Storage" and DCIM folders but they are empty.

I'm using Avid editing software on this computer successfully so I'm thinking my video and display drivers are up to date?

I followed some of the other advice in this forum: plugged the USB cable into the back of the computer.

Any help/ideas are greatly appreciated. Thanks.

Tim

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

William_N — Mon, 17 Jun 2019 16:49:24 GMT

Hello timcraig,

The CameraWindow software should be able to transfer the video files to your Windows 7 computer. You should also be able to see subfolders in the DCIM folder you mentioned in the Removable Storage that shows up when the camera is connected.

Since CameraWindow is having trouble importing the files, and nothing is showing up in the DCIM folder on the Removable storage, there may be an issue with the formatting of the memory card. When the card was first inserted into the camera was it initialized using the Initialize option in the Wrench section of the camcorder's menu?

To verify, when the camcorder is connected to the computer, and powered on in the Playback mode, you do not see any files/folders inside of the DCIM folder that appears on the Removable storage of the camcorder? If not, this may indicate an issue with the formatting of the card.

If there is an alternate card to test I would put it in the camcorder, initialize it using the initialize option in the camcorder's menu, take a test clip, and try to transfer that clip. I would not initialize the current card as it will wipe out all data on the card during the process.

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. We do hope someone is able to assist! If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

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Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

EulerCosta — Thu, 18 Mar 2021 11:13:12 GMT

I'm having the same issue. I didn't format the card before using it. It was already working ok with another Canon camera, but I understand the formatting can be different. The problem is, the scenes I already recorded (and I can see them using the camera's viewfinder) are important, so it would be terrible just to lose them. Can another technician try to find a solution?

I'm using Windows 10 and a USB cable.

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

Inapickle — Thu, 18 Mar 2021 16:33:59 GMT

So have you tried removing the SD card and, using a card reader, accessing the mp4 clips in the DCIM folder on your computer directly with File Explorer ?

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

timcraig — Thu, 18 Mar 2021 22:04:59 GMT

Thanks much. This was probably the issue: not formatting the card. However, I purchased an inexpensive card reader and that solved me getting the files off of the card. In the future, I will format! Thanks. Timcraig

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

Inapickle — Thu, 18 Mar 2021 22:18:21 GMT

Glad that solved it.

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

EulerCosta — Fri, 19 Mar 2021 11:24:11 GMT

GUYS...

The videos I had in the SD Card (before formatting it in the camera) I managed to transfer to a laptop with a SD Card slot!!!

GREAT!!!

And after that, I formatted the card with the camera and it worked perfectly.

THANK YOU ALL!!!

CHEERS!!!

Re: Vixia HF R800 unable to transfer mp4 files to Win 7 PC

Inapickle — Fri, 19 Mar 2021 17:49:09 GMT

There's none so happy as those who have recovered their lost video files

I've always transferred mp4 clips that way. Even if you do use the Canon utlilty for transferring clips over USB, it's good to have a card reader as back-up for such an eventuality. The USB dongle multi-card readers are inexpensive.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

djtiberious — Sun, 21 Mar 2021 00:58:18 GMT

Hi all,

So, I have a similar problem. I recorded about two hours worth of material this past week on my Vixia HF R800, but now I can't find it. At all. I have multiple witnesses saying that they saw me hit the record button (just for my own sanity). The videos were recorded, but then when I checked the playback, they weren't there. I put the SD card into my card reader and plugged that into my computer and nothing. I also noticed that videos from the past two weeks were also gone.

The thing is that the space on the SD card is reduced. Before the two-hour recording session, I had 5 or so hours. I now have 2.5 hours. So, I know that the videos were recorded, but I have no idea where they are. And they're not hidden.

Any help???

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Inapickle — Sun, 21 Mar 2021 14:31:50 GMT

@djtiberious wrote:
I put the SD card into my card reader and plugged that into my computer and nothing. I also noticed that videos from the past two weeks were also gone.

Just to be clear - when you open the DCIM folder on the SD with File Explorer is it completely empty or do you still see the sub-folders that are created for each new recording date ? There should also be a sub-folder labelled CVMISC which contains catalogue index (.ctg) files for each of the video or photo sub-folders.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

djtiberious — Sun, 21 Mar 2021 17:19:36 GMT

Yes, I see folders, subfolders, and old videos and everything corresponding with those videos too.

It's like the videos that I recorded this past week weren't ever recorded, but I know that they were because I hit the record button and watched the timer (it was for a graded project) to make sure that all the students had the same amount of time.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Inapickle — Sun, 21 Mar 2021 18:39:25 GMT

@djtiberious wrote:
Yes, I see folders, subfolders, and old videos and everything corresponding with those videos too.

You initially said that those were gone too ?

@djtiberious wrote:
It's like the videos that I recorded this past week weren't ever recorded....

Well, if the old videos are still there and it's just the videos you recorded the past week that are missing, the only logical possibilities are that you didn't actually record them or that you/someone inadvertantly erased them, in which case the respective sub-folder(s) and CTG index file(s) in the CVMISC folder will be erased too.

Sure you didn't record them on a different SD card ?

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

djtiberious — Sun, 21 Mar 2021 18:50:19 GMT

I was afraid that was the case. I'm sure that it's not on a different SD card.

Is it possible that they were recorded on the built-in memory? I'm not sure how to check that, though, as I don't have a USB cable going from the camera to a computer.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Inapickle — Sun, 21 Mar 2021 23:35:11 GMT

The HF R800 doesn't have internal memory.

Edit: Actually one thing you could do to see if the videos were recorded, and subsequently deleted, is look at the numbering of the sub-folders.

I don't know if it's the same on the HF-R800, but on my HF-G40 the format is a 7 figure number - the first three figures are a sequential index number and the last four specify the month and day. So for example, say I have three sub-folders on an SD card for videos recorded over the last three days, numbered:

396_0319

396_0320

397_0321

If I were to erase all of the videos (scenes) recorded today (March 21st) and then resume recording, the last 397_0321 folder would be erased and new folder (398_0321) would be created. The sequential three-figure prefix is continuous, even if you re-initialize or swap the card.

So if there is discontinuity in the folder numbering it means that one or more folders, and their content, were erased. Maybe you could work it out that way.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

djtiberious — Fri, 26 Mar 2021 21:51:49 GMT

Yep. It looks like the folders are sequential and there's a gap of 5 folders. I guess this just further supports that the files were deleted one way or another.

Thanks for all your help.

Re: Vixia HF R700 unable to transfer mp4 files to Win 10 PC

Inapickle — Sat, 27 Mar 2021 16:35:23 GMT

Sorry to hear that. Needless to say, it's prudent to back-up (transfer) video files to PC before deleting on the card, whole folders especially.