https://community.usa.canon.com/t5/Camcorders/how-to-download-video-from-hfs10/m-p/10671#M200 Hi falconleader!<BR /><BR />To have a better understanding of your issue, please let everyone know what version of Windows or Mac you are connecting your VIXIA HF S10 to. That way, community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Thanks! Tue, 08 Jan 2013 14:47:57 GMT Crista 2013-01-08T14:47:57Z https://community.usa.canon.com/t5/Camcorders/how-to-download-video-from-hfs10/m-p/10513#M199 Mon, 07 Jan 2013 16:14:39 GMT https://community.usa.canon.com/t5/Camcorders/how-to-download-video-from-hfs10/m-p/10513#M199 falconleader 2013-01-07T16:14:39Z https://community.usa.canon.com/t5/Camcorders/how-to-download-video-from-hfs10/m-p/10671#M200 Hi falconleader!<BR /><BR />To have a better understanding of your issue, please let everyone know what version of Windows or Mac you are connecting your VIXIA HF S10 to. That way, community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Thanks! Tue, 08 Jan 2013 14:47:57 GMT https://community.usa.canon.com/t5/Camcorders/how-to-download-video-from-hfs10/m-p/10671#M200 Crista 2013-01-08T14:47:57Z