topic Re: Canon Vixia - Zoom out problem, pleeeeeease help! in Camcorders

VIXIA HF G40 - Zoom out problem, pleeeeeease help!

serazoo — Fri, 22 Sep 2023 13:20:06 GMT

Hello all,

I have a Canon Vixia HF G40, brand new, a few months use.

It has started to zoom out automatically.. randomly I zoom in on a shot,, randomly (not always) it decides to zoom out on its own. Extremely annoying, I literally (sometimes) must keep my hand on the zoom button to prevent it from zooming out... I really don't understand what the purpose is, if this is a configuration issue. Where the hell can I go or do to stop this from happenning ?

thanks

Sandra

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

IamintheUK — Tue, 19 Sep 2017 14:09:15 GMT

I have a G40 with no problems. Random zooming would suggest a fault with the zoom rocker switch. If it's less than a year old it should still be under warrenty.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

serazoo — Tue, 19 Sep 2017 16:07:55 GMT

Cheers IamintheUK

I will check the warrenty solution.

Does this mean this could be a mechanical issue ? I thought maybe the Autofocus configuration is not doing its job... or any other software issue...

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Stephen — Tue, 19 Sep 2017 16:14:26 GMT

Hello serazoo,

We encourage you to reach out to support for troubleshooting. Here in the USA, we're at 1-800-OK-CANON (800-652-2666). Outside of the USA, CLICK HERE for options.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

IamintheUK — Tue, 19 Sep 2017 23:27:34 GMT

If you look at some of the other threads here it seems to be a common problem.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

DrBobs — Sat, 21 Oct 2017 16:45:03 GMT

I am having the same issue so it appears its a known problem with this type of rocker zoom switch. Like yours, mine zooms all the way out and can only be stopped by light pressure on the zoom switch. My guess is this is an issue that needs a recall to correct whatever is causing this malfunction.

At first I thought it was trying to autofocus the image but I troubleshot it some and soon realized it was a rocker issue.

I did a reset on all the settings and still the same. Rocker Zoom issue.

Canon, please find a fix quickly.

Bob

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

YoungBallerz — Sun, 06 May 2018 00:35:58 GMT

Same camera , same problem , please help meeee!

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

paulhummerman — Sat, 30 Jun 2018 11:26:27 GMT

Vixia G30 - same problem!

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

vander — Wed, 18 Jul 2018 18:05:23 GMT

Zoom function is very important, I hope it still have technical warranty. I gues the configuration function has something to do with it.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

paulhummerman — Wed, 18 Jul 2018 19:29:52 GMT

Canon fixed the problem, for $407

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

yyazz — Sat, 18 Aug 2018 09:11:26 GMT

Me too, is a well-known "Canon" problem. In the past with my Hf-100's 8 times !!!, with my Hf-G30 3 times and again with the HF-G40 !!!!!!!!!!!!!!after 6 months

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

KJAanestad — Sun, 23 Dec 2018 03:57:05 GMT

I am experiencing this as well and is most frustrating. Been a Canon user for years but am considering going to Panasonic. Where did you send your camcorder for repair?

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

paulhummerman — Sun, 23 Dec 2018 11:14:43 GMT

I sent it in to Canon USA, they fixed it fairly quickly.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Mommatull20 — Sat, 09 Feb 2019 20:28:16 GMT

I had this issue with my G40, sent back to Canon and they fixed it.. Just over a year to the date, it started doing it again. So frustratrated, as i am sure they are going to charge me a small fortune to fix the same issue AGAIN.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Mhamilton — Wed, 13 Feb 2019 12:22:49 GMT

I was having same issue, used a can of compressed air to blow out any dust around rocker zoom, I did it several times. And my zoom is working again.
Thinking particles from using it a lot , and maybe dust from sitting out while charging.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

flbreen — Sun, 21 Apr 2019 19:31:06 GMT

I bought a G30 several years ago. Within a year the zoom out problem began. I sent it in and Canon fixed it for free. It happened again a year later Canon fixed it again but not for free. To preserve my G30 I used it mostly with remote thumb control. When the rocker zoom is broken my $80 thumb control works fine as apposed to the $300+ Canon repair.Then to shoot more sports I bought a G40 hoping Canon had ironed out the problem. Often I like to shoot sports using a monopod and the rocker zoom is necessary for that work. Just yesterday in the outdoor dampness the zocker zoom started to drift on my G40. It is such a great camcorder for shooting sports I would still buy another one I guess.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

yyazz — Sun, 21 Apr 2019 21:18:21 GMT

the worst of all is that Canon denies the problem

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

Thiago — Wed, 21 Aug 2019 19:24:47 GMT

Same camera , same problem. 😞

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

bpowers — Mon, 09 Sep 2019 23:57:28 GMT

I have the G40 and after two years of use it now has the same problem... I will give the compressed air trick a try before I consider paying Canon to fix.

Re: Canon Vixia - Zoom out problem, pleeeeeease help!

simultv — Fri, 27 Sep 2019 17:33:22 GMT

I have two XA25s with the zoom rocker problem. Does the compressed air trick fix it?