topic Re: Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC in Camcorders

Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC

bobbymak8008 — Mon, 21 Dec 2020 14:41:15 GMT

I need to transfer my videos from my Vixia but every time I plug in my camera, the icon disappears and then it disappears a second later.

I tried different USB Cables (long and short).

I also tried plugging it into different pcs.

All to no avail!

Re: Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC

Danny — Wed, 10 Feb 2021 16:27:35 GMT

Hi, bobbymak8008!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC

bobbymak8008 — Thu, 11 Feb 2021 01:32:40 GMT

I'm running Windows 7.

Re: Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC

Mark35mmF2 — Thu, 11 Feb 2021 06:37:29 GMT

Hi there,

Based on what you describe, it sounds like the USB connection is not staying active. I reccomend making sure your camcorder is set to Playback mode before connecting the USB cable and then checking your Windows Device Manager to check that the USB connection stays connected or if Windows loses it there as well. If teh connection does not stay active in Device Manager then the computer may not be allowing the connection. If possible it would be recommended to check if the same happens with a Mac or Windows 10 computer.

Re: Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC

bobbymak8008 — Thu, 11 Feb 2021 09:49:36 GMT

How do I place my camcorder in playback mode?

Re: Vixia HF R52 Appears and then Disappears as soon as I plug it into any PC

Mark35mmF2 — Thu, 11 Feb 2021 13:11:19 GMT

The playback button is on the left side of your camcorder next to the SD card slot. You can find it on page 46 of the user manual (https://gdlp01.c-wss.com/gds/7/0300013657/02/hfr50-52-500-im2-n-en.pdf)