04-21-2024 10:18 AM
I tried the Pixma Print Plan for a month, but my print volume is much higher than the plans support, and the cost doesn't make sense, so I canceled it. I never installed the cartridges included with the plan. I just tried to replace the starter cartridge with a cartridge I purchased, and I am getting Error 1651 that "The printer is still unable to communicate with the server and cannot recognize the status of the cartridge". It's a genuine Canon cartridge that I purchased outside of the plan.
Here is the information about the error code I am receiving:
https://ij.manual.canon/ij/webmanual/ErrorCode/TS7700%20series/EN/ERR/1651.html?ref=1651
Thanks in advance for any ideas.
04-21-2024 10:39 AM
Hey there!
I'm not a tech, but it sounds like maybe your printer is still connected to the PIXMA Print Plan (PPP), so it wants the PPP cartridge. This could be for a couple of reasons:
Just for reference, here are the Terms of Cancellation.
I hope this helps!
04-21-2024 10:46 AM
Hi Stephen,
Thanks for your response. The issue arose at the end of my billing cycle. My account shows that I don't have an active subscription. I am guessing that you are right that my printer thinks it does. I will do a support chat during business hours and hopefully a tech will be able to get to the bottom of this.
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