Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎10-20-2017
Accepted Solution

set the pc to start scanning error

I have  a MG7720 that is connected wirelessly to my laptop that runs on Window 10. It will not scan and I get a "set the pc to start scanning " error everytime I try to scan when hitting the start scan on the printer. It will not recognize my printer on the find computer ,it only has Local(usb). It is recognizing the printer as "Cannon IJ Network Scanner Selector EX". I have never had this problem in the 2yrs that I have been using it. Any help would be greatly appreciated.

Product Expert
Posts: 130
Registered: ‎01-20-2016

Re: set the pc to start scanning error

Hi jrrb6994,

 

Let's see if you can initiate a scan from the computer.

 

  1. Type "IJ Scan Utility" in the search box in the lower left of the screen.

  2. Open IJ Scan Utility.

  3. Press the "ScanGear" button.

  4. Place your original.

  5. Press "Preview."

  6. If you are happy with the image, press "Scan" to complete the operation.

Are you able to acquire an image?

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 2
Registered: ‎10-20-2017

Re: set the pc to start scanning error

Yes,it works now prompting from the computer. Thanks so much!!
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement