09-12-2017 08:28 PM
New here, but have used Canon printers for a long time. Have always had trouble in the setup, so I'm somewhat gun shy. Earlier today I got a popup that there was a new driver for mx922. I see that there are several drivers all bearing dates in August and September 2017. My drivers were installed in earlier when I bought some time back (2015?). I am at a total loss to know which ones I need. Everything I have found just says to download the updates, but don't say which ones. Can someone lead me through the process? Or point me to a definitive "how-to"? Ever
I have an iMac running Mac OS 10.12.6. My MX922 is connected to my wifi via settings in the printer LAN/WAN? I have the IP address. I don't have a USB cable handy and I now longer have the CD.
09-12-2017 08:36 PM
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09-12-2017 09:18 PM
My printer is more than a year old. I can't find the receipt, so don't have a purchase date, so I can't complete the form. Don't know where else to try. Sorry I mis posted. I really don't see the difference in my request and the general notion of seeking assistance and feedback.
Sorry I wasted the bandwidth.
09-12-2017 09:20 PM
We'd recommend estimating the timeframe you remember purchasing your printer in order to finish the support form. We also have US-based support team available by phone 10AM to 10PM ET Monday through Friday at 1-800-828-4040. We hope this helps!