11-23-2016 02:44 PM
I can get the printer to work by resetting them to a new network but after a few minutes of inactivity the computer says it is not connected to the printer. I then have to switch them both on and off the wireless network to resume printing
11-23-2016 02:51 PM
Hi, miketamberella!
So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.
Thanks and have a great day!
11-23-2016 03:03 PM
just upgraded to Sierra but did not work on last OS either
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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