Canon Community Canon Community
 


Reply
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015
Accepted Solution

iPad not finding Pixma MG5420 via AirPrint

Hi, Canon:

Sooo frustrated. My iPad Air running 8.1.3 (and several previous versions) has never been able to find my MG5420 via AirPrint to print to it. My Network Config Page shows that my Wireless LAN is Enabled; my Connection is Active; the Signal Strength is 100%. When I attempt to print, I'm told, "No AirPrint Printers found."

As a test, I tried using Google Cloud print, and that worked. Problem is that I don't ever need to print via that method.

I have googled the bejesus out of this problem over the months that I've had this problem, and haven't found one iota of useful information. Canon's support page consists of "Turn the printer on, and AirPrint your documents!"

I'd be so grateful for some assistance that I'd cry if paper started spewing from my printer. I'm a disabled vet and bought this printer after scrimping and saving and all it's done is collect dust and I'm bereft.

Oh: I have a Mac and I turned on Printer Sharing via Ethernet for devices using Wifi. That hasn't helped any, either.

Thanks for helping me out with this. I'm ready to rip my hair out by the roots!

Binky
Esteemed Contributor
Posts: 4,543
Registered: ‎11-13-2012

Re: iPad not finding Pixma MG5420 via AirPrint

Is your printer connected to your Mac by USB or WiFi?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015

Re: iPad not finding Pixma MG5420 via AirPrint

I can't print from my Mac via wifi, either, so when I need to print, I connect a USB cable.

I've always wondered: my wifi network is passworded with WPA2. Does this have anything to do with me not being able to print, because I need to enter a password to access the wifi network? Could that be the problem?

Binky
Esteemed Contributor
Posts: 4,543
Registered: ‎11-13-2012

Re: iPad not finding Pixma MG5420 via AirPrint

Even if your wifi is password protects you should be able to connect printer via WPS.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015

Re: iPad not finding Pixma MG5420 via AirPrint

Um, okay; HOW? Again, the instrux tell me to select "Print," select my printer, and then print. It's not happening. I've been through Apple's troubleshooting tips, and I'm not printing. So what do I do now? I've provided the info from the Config sheet my printer spits out.

I'm not a low-end user; I've been using micros since 1983 (Apple ][, Apple ///, IBM PC, Mac 1985-present, and iPods, iPhones, and iPads, and did Mac tech support for 27 years), but I'm stymied by this because of the dearth of info on the net. Everywhere I look, I'm told, "Plug it in and print." That's not working. There's no AirPrint printer to print on, either on my iPad or my Mac. (Or my iPhone, but I didn't even expect that to work because it's an iPhone 4; I was surprised when it gave me the option.)
Esteemed Contributor
Posts: 4,543
Registered: ‎11-13-2012

Re: iPad not finding Pixma MG5420 via AirPrint

Go here and see if this helps:

 

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/photo_all_in_one_inkjet_print...

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015

Re: iPad not finding Pixma MG5420 via AirPrint

Aside from the fact that I've been there already, the "help" there consists of "Make sure the printer is powered on and has paper in it." I mentioned this in my initial message.

The link there to "Go to Wireless Help Homepage" leads back to that page!

The net is littered with messages from owners of the same printer asking for help, with no solution. I gather I'm not gonna be getting any help either, Huh?
Esteemed Contributor
Posts: 4,543
Registered: ‎11-13-2012

Re: iPad not finding Pixma MG5420 via AirPrint

There are 20 pages of instructions for setup. If you have followed all of that and can't get it to work then you should probably call Canon. You can get their phone number on the support page for your printer.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015

Re: iPad not finding Pixma MG5420 via AirPrint

And all of it is for the Mac and the PC; not one page addresses the iPad.
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015

Re: iPad not finding Pixma MG5420 via AirPrint

So I'll call Canon.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement