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Esteemed Contributor
Posts: 4,319
Registered: ‎11-13-2012

Re: iPad not finding Pixma MG5420 via AirPrint

Up above you said the printer is not connecting via WiFi.

 

Did you followinstructions to get printer connected, either by WPA or WPS?

 

Until your printer and iPad are both connected to the same WiFi network AirPrint will not work.

 

AirPrint does not connect directly to the printer; it uses WiFi. That's why I gave you the link for WiFi setup.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472
Product Expert
Posts: 1,893
Registered: ‎10-17-2012

Re: iPad not finding Pixma MG5420 via AirPrint

Hi BinkyM,

 

You will want to ensure that the Bonjour setting on the printer is enabled.  If the setting is disabled, you will not be able to print via Apple AirPrint.  To ensure the setting is enabled, please follow these steps:

 

1. Navigate to SETUP from the main screen of the printer.

 

2. Press the third Function button below the screen to display the SETUP menu.

 

3. Use the left/right arrows to select DEVICE SETTINGS, then press the OK button.

 

4. Use the up/down arrows to select LAN SETTINGS, then press the OK button.

 

5. Use the up/down arrows to select OTHER SETTINGS, then press the OK button.

 

6. Use the up/down arrows to select BONJOUR SETTINGS, then press the OK button.

 

7. Use the up/down arrows to select ENABLE/DISABLE BONJOUR, then press the OK button.

 

8. Use the up/down arrows to select ENABLE, then press the OK button. The printer will enable the setting and then

display a confirmation screen showing that it was set.

 

9. Press the HOME button to return to the main menu.

 

Should you still experience difficulty after enabling the Bonjour setting, please call or email us using one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 11
Registered: ‎02-23-2015

Re: iPad not finding Pixma MG5420 via AirPrint

Holy crap! The set-up instructions never mentioned the "Bonjour" setting, Ramona, but I did as you said, and both my iPad and my Mac are printing now! I am so, so grateful! After SIX MONTHS, I'm printing! I love you, Ramona! Thanks ever so much! I'm a happy girl! I'm gonna go waste ink like crazy! Yay!
New Contributor
Posts: 1
Registered: ‎12-25-2016

Re: iPad not finding Pixma MG5420 via AirPrint

Excellent advice about Bonjour Seettings. It worked perfectly for me too.

New Contributor
Posts: 2
Registered: ‎01-03-2017

Re: iPad not finding Pixma MG5420 via AirPrint

I followed directions to set up my airprint for my ipad pro and none of these directions worked. I have been very disatisfied with this printer because it is slow.

New Contributor
Posts: 2
Registered: ‎01-03-2017

Re: iPad not finding Pixma MG5420 via AirPrint

I followed instructions for either WPA or WPS and it still did not work. The printer timed out and would not set up. My printer and ipad are both connected to the same wifi network

Product Expert
Posts: 1,893
Registered: ‎10-17-2012

Re: iPad not finding Pixma MG5420 via AirPrint

Hi Jmjofbrezp9,

 

To try and get the printer conneted to your network, please try using the Standard Setup method provided here.  Please also ensure that the Bonjour settings of the printer are still enabled as mentioned earlier in this forum thread.  Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎02-15-2017

Re: iPad not finding Pixma MG5420 via AirPrint

I tried all of this with pix a mx 926

still no AirPrint printer shows up on iPad

on same wifi network Same password says printer is connected

checked Bonjour 

STILL NOTHING

very upset with the wasted time and frustration of this supposedly easy process

takes hours of tedious attempts and 

still can't print 😡😡😡😡😡

 

Highlighted
New Contributor
Posts: 2
Registered: ‎06-12-2017

Re: iPad not finding Pixma MG5420 via AirPrint

My printer had worked fine with AirPrint for months before stopping after a severe lightning storm. At which point "nothing" helped. I finally went deep in Setup menu and reset all settings. Then turned on Bonjour. Still no luck. Finally rebooted my router - and then AirPrint worked again. IMPORTANT- on my Netgear router simply unplugging and plugging power cord did NOT work - I had to log into the router and hit the "Reboot" button on the that page.
New Contributor
Posts: 2
Registered: ‎06-12-2017

Re: iPad not finding Pixma MG5420 via AirPrint

After enabling Bonjour you may need to reboot your router. NOT just unplug and plug in power - log into router app (mine is Netgear) and click the "reboot router" button. Worked for me.
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