01-22-2017 11:57 AM
Until recently the wireless printing on my PIXMA MX 492 was working just fine. I changed my router, and ever since I have not been able to print wirelessly. I can connect to the wireless network with the printer, as it is able to detect local routers. I am able to type the password on the printer, and the following prompt says that I am connected. However when I try to print/scan from my computer or phone, these devices say that no printer is detected.
When I first got the printer, I was simply able to have the printer search for the wireless router, connect to it, and I was ready to print/scan as described above.
I have followed the instructions from this video, which does something I've never had to do previously to get the printer to print wirelessly:
but it still does not work.
My other wireless devices work just fine, but my printer is not able to print/scan wirelessly. Any help would be appreciated
01-22-2017 12:08 PM
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
11-10-2017 03:04 PM
Same problem. Been working for 3 days with Tech Support by email and still nothing works.
VERY UNHAPPY! Marketed as working with Chromebook, but it does not. After 18 emails where nothing helps, I think I am going to dump my Chromebook and give away this printer.
VERY difficult to call USA whe one is living in Mexico, after paying custom charges, etc. to have this printer not perform as advertised.
03-05-2018 09:38 PM
have uninstalled reinstalled several times. Emailed tech support for a few days. They had many suggestions which i tried but to this point nothing worked. Very discouraging. I strongly believe that even though they say MX 490 is compatiable with windows 10....don't believe it is. Like i said before my older laptop with windows 7....printer worked just fine.
i wandered if i tried to do the usb connection maybe i could get it to work.
Have tried 'my printer' diagnose and repair......the latest was there was no printer driver....i had just installed
and printer wasn't defaulted.
Can't make a printer default when there is none listed in devices and Printers. God help me...or does anyone else have any other suggestions. Ready to give up....Very disappointed. Karen