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New Contributor
Posts: 1
Registered: ‎01-24-2016

Wireless on MG3620 - light shows it has a connection but I cannot find it on any network

I have set up the Pixma MG3620 but I cannot set up the wireless printing.  The light is on and shows it connected to a network but I cannot find which one (I needed a small unit and this one doesn't have a screen).  I followed the directions but holding down the wireless button to get the power button blinking does not work.  I have held it down multiple times, each time for over 15 seconds.  I am at a loss.  Is there a way to find it?  Should I buy a USB to USB cord and try to set it up connected? I don't want the wire.

 

Thanks for the help....

Product Expert
Posts: 1,438
Registered: ‎07-28-2014

Re: Wireless on MG3620 - light shows it has a connection but I cannot find it on any network

Hi NCguy,

 

Do you have a smartphone or tablet?  If so, try downloading the Canon PRINT Inkjet/SELPHY app from the Google Play Store or iTunes and using that app to connect your PIXMA MG3620 to your wireless network.  Once it is connected, try setting it up on your computer again.

 

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎07-31-2017

Re: Wireless on MG3620 - light shows it has a connection but I cannot find it on any network

Patrick, I am having the same problem here. When following these steps, it ultimately leads to the same step: hold down the wi-fi button and the on button will flash.  The on button will not flash!  What should we do if the light does not flash?  Everything up to this step was smooth sailing.  Yes, my printer is on.

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New Contributor
Posts: 1
Registered: ‎08-30-2017

Re: Wireless on MG3620 - light shows it has a connection but I cannot find it on any network

I am having the same issue, and it is becoming quite frustrating. I've also seen mention of doing a factory reset by holding down the power button until the light flashes 17 times, but I can't even get it to flash once. It almost seems like the printer either recognize's only button presses and not holds, or the light simply doesn't flash. However, with that in mind, I did try holding the WiFi button for about a minute and then doing the other steps without the flashing on light, but that just caused orange lights to activate and it did not sound like it was doing what I had intended so I pressed stop and then turned off the printer. I have also tried connecting via the android app, but it remains "waiting for a connection to the network starting with [Canon_ij_]" for what seems like eternity (I left it open for 10 or 15 minutes using each method: automatic, LAN, and direct connection).
New Contributor
Posts: 2
Registered: ‎09-16-2017

Re: Wireless on MG3620 - light shows it has a connection but I cannot find it on any network

Same here, let me know if you found a solution.

 

Thanks

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