Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎08-02-2014

Re: Why did this even happen in the first place?

Don't believe it is a "windows" issue, just bad driver installation that has yet to be corrected. 

New Contributor
Posts: 2
Registered: ‎05-06-2016

Re: Why did this even happen in the first place?

Well, for me, I had the drivers already installed when I "upgraded" to Win 10 and they worked fine. Until the first time I had to reset Win 10. Then I reinstalled, worked fine, had to reset. Then I reinstalled and, again, my printer was working fine for quite some time. The drivers were installed, they were working fine, then several Win 10 updates later they stopped working. The installation was not the problem.

 

Not saying that installation might not be a problem for others but for me? It makes no causal sense whatsoever.

New Contributor
Posts: 1
Registered: ‎09-23-2016

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

You found the solution but You don't tell how to disable ipv6 or lan drx settings.  I have windows 10.

New Contributor
Posts: 4
Registered: ‎08-02-2014

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

I guess you didn't see the posted link in the solution that takes you through making the changes on the printer.

 

https://support.usa.canon.com/kb/index?page=content&id=ART116513

 

thanks

New Contributor
Posts: 1
Registered: ‎11-25-2016

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Trying to set up wireless connection on laptop. My Prima MG7750  printer does not recognise  on my Windows 10, 64.

I followed instructions and disables IPv6 but still no joy.....4 hours in, any suggestions?

New Contributor
Posts: 1
Registered: ‎12-11-2016

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

I have a canon mg3520 I have been trying to get it to connect to wireless for over a week it just will not work no matter what I do    PLEASE HELP

 

New Contributor
Posts: 2
Registered: ‎12-15-2016

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

[ Edited ]

No idea why this is marked as solved becuase it certainly is not solved. Have been meaning to post the solution for awhile but hate signing up for even more accounts to do so. 

 

With a Canon MG6620 the printer can never be detected when using "mp68-win-mg6200-1_02-ejs.exe" version driver. This used to be the driver listed here:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

 

but it has since been replaced with the driver that always worked which is version "mp68-win-mg6600-1_01-ejs.exe"

 

Bottom line use an old version of the driver or look here: https://www.usa.canon.com/internet/portal/us/home/support and find the driver for your model and try again. Since Canon removed the not working 1.02 driver version for the MG6620 it is likely they also removed the driver that was causing problems for other models.

 

Now the issue is solved. It's so dumb how issues on forums like this get marked as solved when they are so far from solved.

Km1
New Contributor
Posts: 3
Registered: ‎01-05-2017

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

I have mg3660 that isn't connecting wirelessly either. I wish I had bought a LCD screen one as it's so much easier!!! I will try and add the Mac address of the printer to my security setting in my router (netgear) and see how that goes. Why do they make it so difficult?? I tried the ubiquitous connection but it said it could not find the port and I could not create a port for it when I searched for the solution. In very disappointed in Canon. Let you know how I go.

Km1
New Contributor
Posts: 3
Registered: ‎01-05-2017

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

After 40mins of Canon phone support I got an ip address! Had to press the dps button on my router and also extend my ip address range on my router. Used the main setup software and it took a while and even if it failed to detect printer at first just keep going until I connected using the usb method. Disconnected when it told me to and it then set up the connection to my router. Successfully printed from ipad, laptop after it got an ip address. In short, just call their support line and hope you get someone good.

Km1
New Contributor
Posts: 3
Registered: ‎01-05-2017

Re: The printer could not be detected on the network message during Canon PIXMA MX922 installation

Sorry for the spelling mistakes. Meant to say I pressed the wps button for five seconds on my router after I pressed the Wi-Fi button on my printer until the power light and Wi-Fi were flashing. I had to restart my router after the Wi-Fi blue light kept flashing. After that I did get an ip address. I had to restart my laptop after tried the set up as it failed to detect the printer. It does take a while but eventually my laptop picked up the Wi-Fi when I ran the master setup and chose the Wi-Fi using  usb method. Hope this helps a little.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement