The printer could not be detected on the network message during Canon PIXMA MX922 installation

[mimiaz58]

Could not complete driver installation during brand new set-up because of this message. Went through wirless connection set-up several times and connectivity was always present. Logged into my D-Link 626L router and could see the printer connected but the ip address referenced was 0.0.0.0. Tried to assign a static ip address through set-up on the printer and also use the cmd prompt in windows, all to no avail.

Called Canon Support and these 2 setting changes solved the problem:

1) Disable the Wirelss LAN DRX setting

2) Disable the IPv6 Setting

This article explains how to adjust the settings on the printer. 

https://support.usa.canon.com/kb/index?page=content&id=ART116513

The name of the article is: Check the IPv6 and Wireless LAN DRX settings

I hope this helps someone else as I spent many hours trying to get this working. Now all is well after changing the above. Thank you Canon Support!

[Patrick · Accepted solution]

Hi mimiaz58,

Thank you for sharing!

[sherryandthomas]

You just saved my life after hours of reinstalling the software!!!!!!!

THANK YOU!

[pgundel]

Thanks so much.  The cable company gave me a new (better?) router after which I could not print wirelessly any more.  Your answer solved the problem.... after I had tried in vain for several hours on my own. Much appreciated !!!

[reeniewhalen]

Did not work at all for me.

Out of all the different brand wireless printers, this has to be the worse to setup.

3 hours + and still trying

wi-fi Blue light is on, yet it wont install to PC

[Patrick]

Hi reeniewhalen,

What version of Windows are you using; Windows XP, Vista, Windows 7, 8 or 10?

Are you using the 32 bit or 64 bit version of Windows?

[Bunneeinoc]

I have a similar issue.

I have a canon MG 5220

I connected the printer to the wireless network / access point just fine.

I got a new dell desktop and went to canon's website, downloaded the canon driver for the printer. It worked fine and i printed a documented test page wirelessly

The next day, i get an error message saying canon updates can not be performed because printer was not detected on network. 

I deleted the driver, restarted both my printer and computer, connected my printer to the wireless network and it connected fine to the access point. Downloaded the pritner driver to my desktop and now its saying printer can not be detected. I  keep re starting everything and nothign is working. I am not able to connect to my desktop to printer wirelessly at all. 

but my MAC and a PC laptop is able print  wirelessly to this canon printer

Please HELP. 

[mimiaz58]

Thanks! Interestingly we just had to replace our pixma because of a bad print head and when I just installed the drivers, had the exact same error! This solution fixed it again so I could complete the set-up!

[finelinebob]

First of all, same problem, same solution worked ... but the link in the OP is inactive. Here is where I found the information:

https://support.usa.canon.com/kb/index?page=content&id=ART116513

I'm using Win10 x64. One day my printer worked (and had been working since I bought it), the next day my computer couldn't find it. Reinstalled drivers, still nothing. Did this, it works again.

I'm suspecting that somehow it's a Win10 problem. I've had to reset my install of Win10 three (count'em, 3!!) times since I've installed it, and this may be just another bug-as-usual for MS. After all these years in the business, you'd think they could fix one thing without breaking something else....

[skulasek]

Thank you so very much. After a couple of hours of strugle this solution fixed it.

Cannon, please fix this issue.

thanks.