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New Contributor
Posts: 4
Registered: ‎10-12-2017

Scanning on Pixma MX922, problem #2

My bigger scanning problem is I cannot get my computer to show up in the computer list.  We have everying over wifi, and I don't know how to scan to my wife's computer or the cloud.  

 

My wife did everything to register her computer, logging in to the point that she can view the printer and its current status.  But when I am on the printer in the scan mode and select "save/forward", in both the "Scan to Email" and PC options all I get is Local (USB).  How do I get the computer and scan to email to appear?

 

We have chromebooks, if that helps understand our issue.

 

Thanks!

Frequent Contributor
Posts: 26
Registered: ‎11-08-2017

Re: Scanning on Pixma MX922, problem #2

This feature wont work with a chromebook. It expects to see a PC woth the proper printer driver installed on the other end. Maybe scanning to google drive would be a better option if it's supported on that model.
Product Expert
Posts: 296
Registered: ‎01-20-2016

Re: Scanning on Pixma MX922, problem #2

Hi timevans7057540,

 

KDef is quite correct about scanning to a Chromebook, in that a Chromebook does not have any imaging software, and does not have any supporting driver.  The MX922 does not have a "Scan to Cloud" function like some new printers.

 

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New Contributor
Posts: 3
Registered: ‎05-24-2018

Re: Scanning on Pixma MX922, problem #2

I have the same problem.  I'm running Windows 10.

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Moderator
Posts: 1,164
Registered: ‎10-25-2012

Re: Scanning on Pixma MX922, problem #2

Hi, bbrody!

 

Thanks for posting, and welcome to the Canon Community!

 

If you've installed the most up-to-date software for your PIXMA MX922 from our site (found HERE), and you're still having issues with your printer, we suggest reaching out to our friendly US-based team at 1-800-OK-CANON (1-800-652-2666). They're available weekdays from 10am to 10pm (ET). 

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