Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎09-27-2015

ScanGear error 5,145,55 when using Canon Navigator Scanning Software

I have a Lenovo laptop running windows 7, 64 bit operating system.  The laptop is on my local LAN and I am successfully printing to it (wireless).  The Canon MP Navigator software is giving me an error message from ScanGear  Code:5,145,55, cannot communicate with scanner.  I am able to scan (wireless), when I click on the printer icon, but this software doesn't seem to be able to see my wireless printer/scanner.  It was working on my old laptop (same model, same operating system).

Product Expert
Posts: 1,443
Registered: ‎07-28-2014

Re: ScanGear error 5,145,55 when using Canon Navigator Scanning Software

Hi ksinglewine,

 

What Canon product do you own; what is the model name/number?

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Frequent Contributor
Posts: 30
Registered: ‎10-02-2015

Re: ScanGear error 5,145,55 when using Canon Navigator Scanning Software

[ Edited ]

The software may be looking for a USB scanner. Go to the settings of MP Navigator, under the General tab, and confirm that the product name has "(wireless)" at the end. (And while you're there, be sure that the right printer model is listed!)

Highlighted
New Contributor
Posts: 1
Registered: ‎03-18-2017

Re: ScanGear error 5,145,55 when using Canon Navigator Scanning Software

This error message has come up suddenly.   I can print but I can not scan.   I have a USB connection.

Any advice would be appreciated.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement