02-23-2018 07:49 AM
I am from South Africa
I purchased a PIXMA MX494 on 1 Feb2018
I inbstalled the printer, scanner, fax and is has been performing beautifully until Wednesday 21 February 2018.
Today I have to scan work to our Head Office and I am unable to do so.
The scanner picks up my wifi router but I get an error message "program not responding".
I did a priny\ter and Laptop Reboot but still no joy.I was having issues with a v\brand new HP scanner/printer and just went out and bought the Canon and now having issues with the Canon too.
I assume after doing the same thing over and over with excellent results, I now have to do something different to get the scanner to scan to my laptop, I just don't know what it is I should do.
Your assistance is appreciated.
02-23-2018 08:49 AM
Welcome to The Canon Forums, and thanks for posting!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
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02-23-2018 09:57 AM
What IP does the mx494 have?
What IP does the computer think it has?
Can you ping it?
With both devices connected to your wireless network....
Open the IJ Networking Tool
Press the Update button
Then press Configuration
Once detected, File menu, close the tool and test scanning again.
02-23-2018 01:02 PM
02-24-2018 08:46 AM
So, maybe you want to uninstall the driver for your printer (completely) and then install from scratch. Good luck!
Of course that will work too, as it will run the IJ Networking tool again.
03-10-2018 06:07 PM
Recently I moved from Window OS to Ubuntu; Linux x86_64; rv:58.0. I am unable to get the printer (MG6821) to scan. I used to go into untilities for the scanner on the pc to scan but I don't have that option with the new OS. There is no scan button only options for printing. I tried using the touch pad on the printer itself without success. Do I need to download a scan driver to Linux and if so which one? All options seem to be for MAC or a version of windows. Suggestions, please.
03-15-2018 10:04 AM
03-31-2018 02:22 AM - last edited on 03-31-2018 08:28 AM by Tiffany
Uninstall the HP print driver and software that might cause the scanning issue. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.In the list of installed programs, click your HP printer name, then click Uninstall or Yes. in case you find more problem or technical issues visit the
<link removed per form guidelines>
and the guidelines from there to solve your query.