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New Contributor
Posts: 2
Registered: ‎02-23-2018

Re: Printer won't scan

Good day

I am from South Africa

I purchased a PIXMA MX494 on 1 Feb2018

I inbstalled the printer, scanner, fax and is has been performing beautifully until Wednesday 21 February 2018.

 

Today I have to scan work to our Head Office and I am unable to do so.

 

The scanner picks up my wifi router but I get an error message "program not responding".

 

I did a priny\ter and Laptop Reboot but still no joy.I was having issues with a v\brand new HP scanner/printer and just went out and bought the Canon and now having issues with the Canon too.

 

I assume after doing the same thing over and over with excellent results, I now have to do something different to get the scanner to scan to my laptop, I just don't know what it is I should do.

 

Please help

 

Your assistance is appreciated.

 

Kind regards

Yolinda

Moderator
Posts: 1,366
Registered: ‎07-08-2013

Re: Printer won't scan

Hi, Yolinda!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

New Contributor
Posts: 2
Registered: ‎02-23-2018

Re: Printer won't scan

hank you I will give SA a bash.

 

Your propt response is appreciated

 

Kind regards

Yolinda

Valued Contributor
Posts: 388
Registered: ‎11-19-2017

Re: Printer won't scan

Basic troubleshooting.

 

What IP does the mx494 have?

What IP does the computer think it has?

Can you ping it?

 

With both devices connected to your wireless network....

 

Open the IJ Networking Tool

Press the Update button

Then press Configuration

 

Once detected, File menu, close the tool and test scanning again.

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
Occasional Contributor
Posts: 5
Registered: ‎04-08-2017

Re: Printer won't scan

I had a problem at some point where the printer was seen by my system but the scanner function did not work (anymore; it had before). I could not get it resolved and at some point just gave up. Some time ago I installed a utility from Auslogics that checks and updates drivers; and it had me remove drivers for unused devices. Since the network printer was not turned on at that time, that was one of the unused devices that got uninstalled. Then the next time I turned the printer on, Windows detected it, and installed the driver for it (again). And since that day, the scanner works as it always had, before. So, maybe you want to uninstall the driver for your printer (completely) and then install from scratch. Good luck!
Valued Contributor
Posts: 388
Registered: ‎11-19-2017

Re: Printer won't scan


@mhgudawrote:
So, maybe you want to uninstall the driver for your printer (completely) and then install from scratch. Good luck!

Of course that will work too, as it will run the IJ Networking tool again.

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
Highlighted
New Contributor
Posts: 1
Registered: ‎03-10-2018

Printer won't scan

Recently I moved from Window OS to Ubuntu; Linux x86_64; rv:58.0.  I am unable to get the printer (MG6821) to scan.  I used to go into untilities for the scanner on the pc to scan but I don't have that option with the new OS.  There is no scan button only options for printing.  I tried using the touch pad on the printer itself without success.  Do I need to download a scan driver to Linux and if so which one?  All options seem to be for MAC or a version of windows.  Suggestions, please.

Valued Contributor
Posts: 388
Registered: ‎11-19-2017

Re: Printer won't scan

Greetings...

 

ScanGear Linux Drivers are on Canon's Website

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
New Contributor
Posts: 1
Registered: ‎03-31-2018

Re: Printer won't scan

[ Edited ]

Uninstall the HP print driver and software that might cause the scanning issue. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.In the list of installed programs, click your HP printer name, then click Uninstall or Yes. in case you find more problem or technical issues visit the 

<link removed per form guidelines>

 and the guidelines from there to solve your query.

New Contributor
Posts: 1
Registered: ‎04-30-2018

Re: Printer won't scan

[ Edited ]

Hoping this might help others who find they can print but cannot scan wirelessly....

 

After a recent house move I had to start using my Canon Pixma wirelessly with laptop, it was always connected via usb before. I discovered I could print wirelessly without problem but when I tried to scan wirelessly I'd get the 'no connection' message. I found the following worked for me on Windows 10 OS........

 

Go to Control Panel\All Control Panel Items\Devices and Printers\Canon (your series number) Printer WS\Scanner Management.  Right-click on the "Scan Photos or Documents" link and send shortcut to that link to your desktop by right-clicking on it. Click on new desktop shortcut and dialog box appears which lets you scan and it turns on the printer and wirelessly scans! This worked for me so hope it helps others.

 

 

 

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