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New Contributor
Posts: 2
Registered: ‎10-17-2017

Printer not found on wireless network

[ Edited ]

I installed my printer on our wireless network and we have been using it for some time. Now all of a sudden it cant be "seen" from any of our devices including the computer. I have rebooted it and readded it to the network and it says it "joins" the network but it cannot be "seen" or used. It wont print, scan, or do anything. Any ideas? it is a pixma Mx922

Product Expert
Posts: 109
Registered: ‎01-20-2016

Re: Printer not found on wireless network

Hi starlotte5,

 

I understand that you are unable to print to your PIXMA MX922, and I will be happy to help you.

 

Let's start by checking the printer's connection to the network.

  1. Make sure the printer is turned on, and there's a sheet of A4 or Letter-sized paper loaded.
  2. Press the Menu button.
  3. Select Setup, then press OK.
  4. Select  Device settings, then press OK.
  5. Use the arrow buttons UPDOWN to select LAN settings, then press OK.
  6. Use the arrow buttons UPDOWN to select Confirm LAN settings, then press OK.
  7. Use the arrow buttons UPDOWN to select Print LAN details, then press OK.
  8. Use the arrow buttons UPDOWN to select Yes, then press OK to start printing.
  9. The printer prints a page containing your network configuration details.

Much of the information will not be relevant, but the important things to look at are:

  1. Is the connection active or inactive?
  2. Does the SSID (network name) match the one the computer uses?
  3. What is the signal strength?
  4. What is the IPv4 IP address?

I look forward to your reply.

 

BillS

New Contributor
Posts: 2
Registered: ‎10-17-2017

Re: Printer not found on wireless network

Active
SSID is correct
60% signal strength
The IPv4 IP
Address doesn’t have anything- it’s blank
Highlighted
Product Expert
Posts: 2,402
Registered: ‎10-16-2012

Re: Printer not found on wireless network

Hello.

 

Try turning the printer off and back on to see if the connection can be established again.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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