10-17-2017 04:13 PM - edited 10-17-2017 07:55 PM
I installed my printer on our wireless network and we have been using it for some time. Now all of a sudden it cant be "seen" from any of our devices including the computer. I have rebooted it and readded it to the network and it says it "joins" the network but it cannot be "seen" or used. It wont print, scan, or do anything. Any ideas? it is a pixma Mx922
10-18-2017 05:24 PM
I understand that you are unable to print to your PIXMA MX922, and I will be happy to help you.
Let's start by checking the printer's connection to the network.
Much of the information will not be relevant, but the important things to look at are:
I look forward to your reply.
10-26-2017 11:57 AM
Try turning the printer off and back on to see if the connection can be established again.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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