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Printer MG3620...PC does not recognize the printer and wont connect wirelessly.

getmitabear
Apprentice

   I am trying to connect my printer MG3620. PC does not recognize the printer and wont connect wirelessly. Connectiojn is inactive, Signal Strength is 0%, SSID is disabled.

 

Please advise. Thanks!

 

1 REPLY 1

Ramona
Authority

Hi getmitabear,

 

So we can better assist you, please let us know what operating system is on your computer (version of Windows or Mac OS X).

 

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.

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