Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎03-17-2017

Pixma mp990 "printer not responding".

[ Edited ]

‎ So out of a clear blue sky my network connected Canon Pixma MP990 printer "isn't responding". I have tried ALL of the fixes I could find, to no avail. Recycled router and printer, uninstalled and reinstalled drivers, updated drivers, stopped and started print spooler, and several more suggested fixes. It will print from my smartphone, but not from my laptop. It will scan and copy, BUT NOT PRINT, no matter what I try. Router reports it's connected and working; computer (Win 7) reports it online and working; Computer reports signal strength and link quality 100%. I don't know what else to try. Any ideas Folks?

Product Expert
Posts: 2,249
Registered: ‎10-16-2012

Re: Pixma mp990 "printer not responding".

Hello.

 

Check to make sure that your computer is on the same Wi-Fi network as the printer.  It may be possible that the computer is on a different network.

 

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement