03-20-2017 10:11 AM - edited 03-21-2017 08:30 AM
So out of a clear blue sky my network connected Canon Pixma MP990 printer "isn't responding". I have tried ALL of the fixes I could find, to no avail. Recycled router and printer, uninstalled and reinstalled drivers, updated drivers, stopped and started print spooler, and several more suggested fixes. It will print from my smartphone, but not from my laptop. It will scan and copy, BUT NOT PRINT, no matter what I try. Router reports it's connected and working; computer (Win 7) reports it online and working; Computer reports signal strength and link quality 100%. I don't know what else to try. Any ideas Folks?
03-24-2017 10:54 AM
Check to make sure that your computer is on the same Wi-Fi network as the printer. It may be possible that the computer is on a different network.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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