Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎09-27-2017

Pixma MX490 keeps disconnecting from WiFi

I have been using the Canon PRINT app so that I can scan documents. Both printing and scanning only worked once and then disconnected and won't reconnect. I have tried disabling the IPv6 setting on the printer, but it still disconnects from the app. 

Product Expert
Posts: 242
Registered: ‎01-20-2016

Re: Pixma MX490 keeps disconnecting from WiFi

Hi AmberC,

 

Let's start by checking the printer's connection to the network.

 

You can print out the network settings of the machine such as its IP address and SSID.

  1. Make sure that the machine is turned on.

  2. Press the Setup button.

    The Setup menu screen is displayed.

  3. Use the button to select Device settings, then press the OK button.
     

  4. Use the button to select LAN settings, then press the OK button.
     

  5. Use the button to select Print LAN details, then press the OK button.

    The LAN settings print.

Much of the information will not be relevant, but the important things to look at are:

  1. Is the connection active or inactive?

  2. Does the SSID (network name) match the one the computer uses?

  3. What is the signal strength?

  4. What is the IPv4 IP address?

I look forward to your reply.

New Contributor
Posts: 1
Registered: ‎02-05-2018

Re: Pixma MX490 keeps disconnecting from WiFi

My MX 490 has every problem that is listed in problems, from set-up to disconnecting from WIFI to incorrectly identifying the level of ink left in the cartridge. I am angry that this machine is a lemon. Unfortunately, I've moved to a different state and cannot return it.
Moderator
Posts: 532
Registered: ‎11-20-2012

Re: Pixma MX490 keeps disconnecting from WiFi

Hi afm914! 

Thanks for joining and posting in the Canon Forums! 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

Highlighted
New Contributor
Posts: 1
Registered: ‎03-28-2018

Re: Pixma MX490 keeps disconnecting from WiFi

After printing my Lan details my MX490, it says the connection is inactive, the SSID is correct, signal strength is 0%

and there is no IPV4 address. I would appreaciate any help. THANKS  

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement