09-27-2017 12:56 PM
I have been using the Canon PRINT app so that I can scan documents. Both printing and scanning only worked once and then disconnected and won't reconnect. I have tried disabling the IPv6 setting on the printer, but it still disconnects from the app.
12-11-2017 05:15 PM
Let's start by checking the printer's connection to the network.
You can print out the network settings of the machine such as its IP address and SSID.
Press the Setup button.
The Setup menu screen is displayed.
Use the button to select Device settings, then press the OK button.
Use the button to select LAN settings, then press the OK button.
Use the button to select Print LAN details, then press the OK button.
The LAN settings print.
Much of the information will not be relevant, but the important things to look at are:
Is the connection active or inactive?
Does the SSID (network name) match the one the computer uses?
What is the signal strength?
What is the IPv4 IP address?
I look forward to your reply.
02-05-2018 08:01 PM
02-05-2018 08:07 PM
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03-28-2018 02:14 PM
After printing my Lan details my MX490, it says the connection is inactive, the SSID is correct, signal strength is 0%
and there is no IPV4 address. I would appreaciate any help. THANKS