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Posts: 1
Registered: ‎04-12-2018

Pixma MP560- "Printer is offline" message for wireless but printer says connected.

[ Edited ]

I have been trying everything to solve this issue through what I've read on other Canon forum messages & troubleshooting concerning the "Printer is offline" message for Windows 8.1. Dumped the driver, re-installed it, started over, set up the printer again with all steps followed and now my computer will not even detect it. It's tax time and we're considering buying a newer printer that is plug & play. This one has been barely used as it was bought as a backup for our business and we have just changed all the ink cartridges. Couldn't even get the driver to download due to the computer not finding the printer. The printer says it is connected to the network but the network says it's not. And I've gone through setup at least a dozen times and  had to re-enter the passphrase every time. Everything else works on this computer that involves wireless or bluetooth. Very frustrated. Have spent around 4 hours on this issue after getting one page to print. Got excited but then nothing else would print. Will try rebooting the computer to see if this works. Could it be my cellphone interfering? Thanks!

Moderator
Posts: 1,313
Registered: ‎07-08-2013

Re: Pixma MP560 and wireless connection. "Printer is offline" message but printer says con

Hi, weeziet!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Product Expert
Posts: 1,570
Registered: ‎07-28-2014

Re: Pixma MP560- "Printer is offline" message for wireless but printer says connected.

Hi weeziet,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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