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Never able to get MX494 to work properly

entreprenewer
Apprentice
  • MX494 PIXMA - firmware up to date
  • Mac OS X latest version
  • Timecapsule Airport
  • DRX setting Inactive
  • Access control OFF

 

Able to connect to network, but it shuts off after a time. Shows on OS X, but printer doesn't respond.

 

I literally am NEVER able to get this printer to work... and the rare occasions when it HAS worked, it disconnects after a a few seconds, minutes, hours, or days.

 

HOW do I make it work?

 

4 REPLIES 4

entreprenewer
Apprentice
I've also tried setting up with an iPhone, nothing works. Literally nothing.
When I print network settings, it as an IPv4 and IPv6 address... but nothing.

entreprenewer
Apprentice
And after a while, it just disconnects and shows an X on the wifi logo. This printer is IMPOSSIBLE!

Hi entreprenewer,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

entreprenewer
Apprentice

You won't believe what the issue was...

 

I had the printer and the router hooked up to the same electrical socket with a power strip...

 

Ran a cable to another power outlet - problem solved. 

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