11-11-2014 10:53 AM
11-20-2014 11:56 AM
I phoned Canon customer support and they walked me through fixing my problem. We use wireless LAN at the house.
I have a mac, my wife an iPad. We would be able to print a document, then after aprx 10 minutes I'd have to enter our router password again. Our home office was not so printer friendly. Our printer was located in an adjacent room aprx 25ft away.
Solution to OUR Problem:
Well, I finally phoned Canon Customer service and she ran me through a function test that printed out a report to check the signal strength from our router to the printer. Well, our signal strength was at 84%.
Here is the process they walked me through in order to see my signal strength and confirm my settings.
Click "Menu" , then click "Set Up" (the tool icon), then click "Device Settings", then click "LAN Settings", then click "Confirm LAN settings", then click "Print LAN settings"...then click "Yes" to Print Network Configuration Page
On that page verify:
1. that you have a IPv6 IP Address & Default Gateway (dont ask me how or what that all means...she just advised me that I should make sure that there is one in there...if there was not one in there then there was something wrong with my router or my actual connection/password)..
2. Signal Strength
She advised that it should be as close to 100% as possible.. Again, ours was at 84% and she said, "yup, thats your problem"..
Solution Day 5
The printer has been working flawlessly. I can print something out in the morning, go to the gym, come back an couple of hours later and I can print again...Before, I would have to re enter our router LAN password.
Hope this help some of you out...
11-20-2014 11:40 PM
11-20-2014 11:31 PM
12-05-2014 11:24 AM
12-15-2014 06:01 PM
Solution here: Updated Router Firmware to solve the problem in my case.
MX922 printer (firmware v2.01) started to become disconnected over the wifi network over the past week.
About this same time I noticed the amber LED flashing on my router (Airport Extreme) which indicated there was a firmware update pending by the manufacturer. (These updates come somewhat frequently so I do not respond to them immediately and usually do not see any side affects).
However, after troubleshooting this printer problem for several days, I decided to update the router firmware. Afterwards, all the computers began detecting the MX922 printer properly. Thought I would share this in case it helps anyone else.
02-15-2015 07:36 AM
I suffered from the same problem sometimes where the printer could no longer be recognized on the wireless network after the printer entered standby mode and then woke up (the printer head would shake and move on wake up, but then fail to print).
The solution that worked for me so far was to go through the printer setup process again, select the access point, and enter the password.