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New Contributor
Posts: 1
Registered: ‎02-16-2014

Re: Mx920 Wireless printing problem

I have the same problem. Also having problems with my MX 850 printer which has stopped working properly. It will not print the body of anything on the internet or emails. Spent a week of back and forth with a a Canon help support person that acted like they had never heard of such a problem. Just get on the internet and you will see numerous such problems. I think my MX850 problem started with a windows update but can't get a straight answer from anybody. Is Canon not keeping their drivers updated? Ready to throw both printers out the window!

New Contributor
Posts: 2
Registered: ‎02-19-2014

Re: Mx920 Wireless printing problem

[ Edited ]

RANA  - How do you assign a static IP address to the printer??

Frequent Contributor
Posts: 124
Registered: ‎10-12-2012

Re: Mx920 Wireless printing problem

[ Edited ]

Hi dmccarl!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please contact us at 1-800-OK-CANON (1-800-652-2666).

Occasional Contributor
Posts: 16
Registered: ‎11-18-2013

Re: Mx920 Wireless printing problem

[ Edited ]

Hi Jessica,

 

Is Canon working on a fix for our printers?  Is there any additional information that you can provide other than calling the support phone number just to be told it is not a Canon issue?

 

There have been 6700+ views to this thread, I do not believe this is an isolated printer or network problem.

 

Thank you for your time and willingness to help.

 

Rick

Occasional Contributor
Posts: 16
Registered: ‎11-18-2013

Re: Mx920 Wireless printing problem

Any update? No update?

 

I am now getting the message "No AirPrinters Found" and after rebooting the AirPrinter is found.

Product Expert
Posts: 256
Registered: ‎12-07-2012

Re: Mx920 Wireless printing problem

[ Edited ]

Hi NoWake200,

 

Please let the printer sleep several hours and then print the Network Configuration Page to check if you see an IPv4 IP Address and confirm that Wireless LAN DRX is set to Disable.

 

1.  Press the Menu button.

 

2.   Select  Setup, then press the OK button.

  

3.  Select  Device settings, then press the OK button.

 

4.  Use the UPDOWN button to select LAN settings, then press the OK button.

 

5.  Use the UPDOWN button to select Confirm LAN Settings, then press the OK button.

 

6.  Use the UPDOWN button to select Print LAN Details, then press the OK button.

 

7.  Use the UPDOWN button to select Yes.  The LAN Details sheet will be printed.

 

8.  Press the OK button to clear the message on the screen and return to Confirm LAN settings.

 

 

  • Is Wireless LAN DRX is set to Disable If it is enabled, you should disable it.

 

From the LAN Settings menu:

 

1.  Use the UPDOWN button to select Other settings, then press the OK button

 

2.  Use the UPDOWN button to select Wireless LAN DRX setting, then press the OK button.

 

3.  Use the UPDOWN button to select Disable, then press the OK button.  This will return you to Other Settings menu.

 

 

  • Is there an IPv4 IP Address?   If there is no IPv4 IP Address when the printer wakes, disable IPv6.

 

From the LAN Settings menu:

 

1.  Use the UPDOWN button to select TCP/IP settings, then press the OK button.

 

2.  Use the UPDOWN button to select IPv6, then press the OK button.

 

3.  Use the UPDOWN button to select Yes at confirmation screen [LAN communication may be disabled depending on your environment. Set this setting?] then press the OK button.

 

4.  Use the UPDOWN button to select Enable/disable IPv6, then press the OK button

 

5.  Use the UPDOWN button to select  Disable, then press the OK button.

This will return you to IPv6 settings menu where you can press MENU to exit to the main menu.

 

Please let us know the results!

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 16
Registered: ‎11-18-2013

Re: Mx920 Wireless printing problem

Hi Julius and thank you for the detailed reply, it is much appreciated!

I ran the report and theWire LAN DRX is “enabled”.

Regarding the IPv4 & IPv6 this is what I am seeing…

TCP/IP Version                  IPv4 & IPv6
IPv4 IP Address                 (blank/no address)
IPv4 Default Gateway        (blank)
Subnet Mask                      (blank)
IPv6IP Address                  (blank/no address)
IPv6 Default Gateway        (blank)


Lastly something else that I noticed was this…

Signal Strength                  0[%]

 

 

 

Thank you again for your time and thoughts!

 

Rick

 

Occasional Contributor
Posts: 16
Registered: ‎11-18-2013

Re: Mx920 Wireless printing problem

[ Edited ]

rom the Confirm LAN Settings menu:

 

1.  Use the UPDOWN button to select Other settings, then press the OK button

 

2.  Use the UPDOWN button to select Wireless LAN DRX setting, then press the OK button.

 

3.  Use the UPDOWN button to select Disable, then press the OK button.  This will return you to Other Settings menu.

 

----------------

 

In the Confirm LAN Settings menu I do not have "Other Settings" option, just WLAN setting list, LAN setting list (which I cannot access), Print LAN details.

 

 

New Contributor
Posts: 1
Registered: ‎04-01-2014

Re: Mx920 Wireless printing problem

My mx920 keeps dropping the wifi signal aswell. I have the 2.0 firmware update and it still drops with my mac. I have to restart the printer every day.

Occasional Contributor
Posts: 16
Registered: ‎11-18-2013

Re: Mx920 Wireless printing problem

May I suggest this, next time when any of our MX922s go off line we print out the LAN settings BEFORE powering down the computer or network.  This will give Canon more information to work with.  I have been working with one of their higher tier support members and every time there was an issue we review the current settings.


Here are the steps, and again do this before resetting anything.

• Go to Menu
• Go to Set Up  (OK)
• Go to Device Settings  (OK)
• Go to LAN Settings (OK)
• Go to Confirm LAN Settings  (OK)
• Go to Print LAN Details  (OK)
Then print details

Every single time the printer went off line our network was working perfectly normal but the Wireless LAN Configuration had this…

• Connection                   Inactive
• Signal Strength             0%
• IPv4 IP Address            none
IPv4 Default Gateway    none

And all this after we manually made some setting corrections.

This is where it gets extremely odd, the printer went off line like usual over the weekend, I printed out the Network Configuration Page and was waiting until Tuesday (the day he asked for me to call back if anything happened again) to go over everything.  After the printer was off line for a couple of days my laptop's battery was very low and the computer went to standby.  After plugging it in, a few seconds later my last print job started from a few days ago.  Is this related or a coincidence?  It has left both of us scratching our heads and the printer has worked perfectly since then.

I know that I have been anti Canon Tech Support due to my previous experiences but the person I have been working with has been nothing but professional.  They know about this problem and I believe from our conversations they too want this resolved.
 
If you feel that the support person is not understanding your issue and concern ask to speak with someone at Desk 6.
 
Hope this update helps and the more Canon knows the better chance we can all get this issue resolved.
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