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Occasional Contributor
Posts: 6
Registered: ‎08-22-2014

Re: MX922 loses wireless connection

I have done exactly as recomended. Will see if it works

New Contributor
Posts: 1
Registered: ‎05-25-2016

Re: MX922 loses wireless connection

I have had the same problem with my Mac. I am using the airport time capsule. When I updated it to version 7.7.7 my issues were resolved!! Go to the airport utility and check the version and update if needed. If you are not using a time capsule then maybe your router needs updating.
Occasional Contributor
Posts: 6
Registered: ‎08-22-2014

Re: MX922 loses wireless connection

Sorry but I use windows based computer. My wifi modem is supplied by Shaw Cable
New Contributor
Posts: 1
Registered: ‎02-06-2017

Re: MX922 loses wireless connection

I went in and saw firewall setting of ipV6 and turned it to off and now my printer is communicating just fine to my IPAD and the airprint functionality.  My router provider says that this will open me up to security issues once my area goes live for ipV6.  Should I have changed this function or went in to DHCPv6 and unclicked the enabled box there and left the firewall alone?  I am pretty good with computers but all this is a little above my capability.

New Contributor
Posts: 1
Registered: ‎03-02-2017

Re: MX922 loses wireless connection

I'm also having the same issue with all three of our computers: 1) Toshiba laptop running WIn7, 2) Desktop running Win7, and 3) Acer tablet running Win10 through a wireless router, TC-Link, model TC-W7960. If more than an hour(?) passes then the printer must be power-cycled. As a side note, may not be relevant, I was not able to complete the install with any of the three computers without using the USB cable hardwired between the printer and the PCs. Once the install completed, then the wireless link was established and the USB cable was no longner required.

 

We had an HP wireless printer before this that worked flawlessly and that was purchased six years ago.

 

Mark Mays

Occasional Contributor
Posts: 22
Registered: ‎03-08-2017
Occasional Contributor
Posts: 22
Registered: ‎03-08-2017
New Contributor
Posts: 1
Registered: ‎09-11-2017

Re: MX922 loses wireless connection

If there is no fast fix for this, I will trash my Canon and get a new non-Canon printer.  We cannot keep getting up from two rooms to print.  The Canon sleeps in very few minutes and I find no solution online and am tired of turning off waiting, then turning on the printer.  Worse than wired!!!!!

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Occasional Contributor
Posts: 22
Registered: ‎03-08-2017

Re: MX922 loses wireless connection

The fast fix is to establish/set a static IP address in router for the appropriate MAC address (network and wireless config) mode of printer outside of DHCP range. I have never had a problem since doing that even after turning on and off printer. This approach always works. Canon can not suggest based on liability and issues in different designs and configurations of different routers. The router people point to printer and printer points to router people noting they have to work together when a new device connects to router and "takes" the current address of printer when in sleep mode
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