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Occasional Contributor
Posts: 22
Registered: ‎03-08-2017
New Contributor
Posts: 1
Registered: ‎03-10-2017

Re: MX922 keeps going offline

This helped SOOOOO much.  I had been using the "add printer" option and was getting NOWHERE!!  Downloaded a new driver and voile!!!  It works!!!!  THANK YOU!!!  

 

BTW, I absolutely love this printer and have been using it for about a year +/- and continue to love it...would have HATED it if I couldn't get it working wirelessly  That's one of the great things about it!!!  

New Contributor
Posts: 1
Registered: ‎09-02-2017

Re: MX922 keeps going offline

I have had all of the same issues and have frustratingly tried all of the solutions noted. Nothing seems to solve, but I found the perfect solution.
I am throwing this **bleep** thing out and have bought an HP printer. Problem solved.
New Contributor
Posts: 2
Registered: ‎09-06-2017

Re: MX922 keeps going offline

My relatively new Canon printer 922 PIXMA keeps going offline for no reason. I use a USB cord- so we're not talking Wifi here.

 

Moderator
Posts: 503
Registered: ‎11-20-2012

Re: MX922 keeps going offline

Hi Lolly! 

Thanks for posting in the Canon Forums!

 

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New Contributor
Posts: 3
Registered: ‎11-06-2017

Re: MX922 keeps going offline

[ Edited ]

Bob4's solution on page 2 of this thread worked for me in Windows 8.1...thank you! In addition to making these changes, I also went into my router settings and gave my MG6320 a permanent IP address that never expires. Wireless printing from my laptop and iPhone has worked perfectly ever since!

 

To access your router settings:

1. You must be currently connected to the internet.

2. Open a web browser.

3. In the http address (URL) bar at the top, enter the IP address of your router and hit <Enter>

4. The browser will display the login page for your router. If you've never logged in before, your password is likely "admin" or nothing at all (leave it blank). To be sure, you can go to http://www.routerpasswords.com/ to look up the default password for your brand of router.

 

To find out your router IP address, go to https://www.digitaltrends.com/computing/how-to-find-your-routers-ip-and-admin/

 

Hope that helps a little!

Occasional Contributor
Posts: 7
Registered: ‎12-01-2017

Re: MX922 keeps going offline

The FIX is to go into:

 

Setup - Device Settings - LAN settings - other settings - TCP/IP settings - IPv6 - DISABLE 

 

 

- Truong Vu

New Contributor
Posts: 3
Registered: ‎11-06-2017

Re: MX922 keeps going offline

[ Edited ]

Truong Vu, your solution will more than likely work or at least be part of the solution for some people experiencing this problem (may also need to assign a static IP address to the printer). However, by disabling IPv6 the way you recommend will disable it for everything; and now that IPv4 addresses have run out of assignable numbers, newer technology is taking advantage of IPv6 more and more.

 

By accessing the printer's Network Settings page via a web browser as described by Bob4's solution, you can disable IPv6 for only the printer; thereby leaving the overall IP settings set to access IPv6 when necessary.

Occasional Contributor
Posts: 7
Registered: ‎12-01-2017

Re: MX922 keeps going offline

The instructions were for disabling it on the printer. We disabled it on all the printers at the companies I worked in IT for. Didn’t matter if it was Xerox, Canon, or HP. Static IPs would help but most home routers are not congested enough to run out of addresses.
New Contributor
Posts: 3
Registered: ‎11-06-2017

Re: MX922 keeps going offline

VuTroung, you obviously had system admin rights in your corporate IT department in order to systematically configure all the printers in the company by disabling IPv6 at the device level. However, those of us posting here with this particular issue are working at the local or workgroup level at home and experiencing this difficulty with the printer's wireless offline accessibility. 

 

I was agreeing with your solution for the most part; however, the path to disable IPv6 that you cited in your post doesn't exist as such in the home environment running Windows 8.1 or 10 standard. In order to access the Web Services settings at the device level, you need to enter the IP address of the printer's WS properties in a browser. One way to do this follows:

 

1. Right-click on the Windows icon in the lower left corner of the desktop taskbar.

2. Left-click on Control Panel.

3. Depending on your view - Category (default), Large Icons, Small Icons - left-click on either:

    a.  Hardware and Sound --> View Devices and Printers (when viewing category); or

    b.  Devices and Printers (when viewing large or small icons)

4. Locate your printer model series WS device icon or name and right-click on it.

5. Left-click on Properties

6. Left-click on the Web Services tab at the top

7. Under Device Information, you should see a line labeled "Webpage" in the middle of the window with a hyperlinked URL that looks something like "http://192.168.0.197:80/index.html". Left-click on the hyperlink or copy and paste it into your web browser, e.g. Google Chrome, Firefox, Opera, IE, etc.

8. Your browser window should display the printer Network Configuration. Left-click on Advanced button:

NetworkConfiguration.png

9. Next, locate the side-bar on the left-side of the page and left-click on Network Settings:

NetworkSettings_sm.png

10. This brings you to the page where you disable IPv6:

Printer Network Settings for MG6320_sm.png

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