04-06-2016 03:52 PM - edited 04-06-2016 03:55 PM
HERE is the fix!!!! Go to settings then LAN settings then other settings then " wireless LAN drx" and disable it.
Your printer will no longer disconnect!
This is a power saving feature that is malfunctioning.
DUDE! This worked! The problem was resolved instantly!
1) I followed your instructions
2) Powered OFF
3) Powered back on
4) Went to System Prefs on my Mac
5) Selected Printers
6) Clicked + to add a printer (I had previously removed the printer to clear my Mac printer settings)
7) Selected the DEFAULT setting up top -- and the MX922 showed up instantly!
8) Clicked on Options&Supplies
9) Verified the ink -- which worked, and printed a test page!
05-15-2016 01:22 PM
06-14-2016 12:21 PM
Had the same problem with mt MX410. Had to power cycle it to get it to work. Then I tried to http into the printer and found out the printer WAS connected. The printer supports different protocols, so I deleted the printer and added it WHILE THE PRINTER WAS SLEEPING. The computer discovered the network printer using the BJNP protocol which worked fine.
06-23-2016 02:36 PM
This fix didn't work for me either and for the same reason. I can get to AirPort utility OK, but all it finds is Comcast, my internet provider so I can't get to next steps. I might add that this problem only started a week ago for my 2+yr-old Canon printer, and I'm unaware of making any software update before it started. Any other solutions out there (beside buying a nonCanon printer)?
06-23-2016 03:11 PM
06-23-2016 04:14 PM - edited 06-23-2016 04:15 PM
There must be more than one problem with the MX922 because I don't see how installing a new windows driver could solve my issue (especially since I've already got the latest one installed). When my printer goes to sleep it also fails to handle jobs queued from the Google Cloud Print service (which doesn't involve anything other than my WiFi internet router). The Google Cloud Print staus says the MX922 is offline (even though the printer is awake) and the only way to get the MX922 back online is to either power-cycle the printer or re-enable Cloud Print from the front panel (power cycling just the WiFi router doesn't reliably start the queued up print jobs).
06-23-2016 04:57 PM
Yes, there may be more than one problem. Also, my printer is actually an MX892, but there are just as many posts about connection problems with that model. Still, give it a try. At best it works. At worst it adds another few minutes to the ones you've already lost to this problem. Good luck.
10-13-2016 12:07 PM
I have the same problem with my Macs and tried the Airport Utility fix, but it didn't work for me either.
'No configured Airport base stations......"
There was a button for Internet which I clicked. Just connection information.