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New Contributor
Posts: 3
Registered: ‎09-13-2017

MG7720 keeps giving "not responding" error messages

My MG7720 keeps giving error messages saying it is offline or printer is not responding. Sometimes it works fine. Other times it won't connect at all. Last night my wife tried sending a document from her laptop and it said the printer was not responding. Over an hour later, the document printed on it's own without other documents being sent at that time. I've tried connecting the printer to my laptop via USB cable to run the diagnostics and it says everything is OK. I've updated the drivers from the Canon website so everything is up to date.

Moderator
Posts: 1,131
Registered: ‎07-08-2013

Re: MG7720 keeps giving "not responding" error messages

Hi, cwbutton!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎09-13-2017

Re: MG7720 keeps giving "not responding" error messages

My wife and I are both running Windows 10 home.

New Contributor
Posts: 1
Registered: ‎09-13-2017

Re: MG7720 keeps giving "not responding" error messages

I am fighting with the same thing. It prints wirelessly from my iPad, but not from my Dell desktop.

New Contributor
Posts: 3
Registered: ‎09-13-2017

Re: MG7720 keeps giving "not responding" error messages

[ Edited ]

This is getting quite irritating. I don't know if I replied to the wrong area but I have recieved no response giving me suggestions to fix the problem. That was almost TWO WEEKS AGO!!!!! I'm running Windows 10 on an HP Pavilion laptop. I tried printing something a few minutes ago and it told me the printer was in an error state. I connected the printer via USB and ran the diagnostics. It said everything was OK. I tried printing a few other times and it said the printer was not responding.

Moderator
Posts: 1,007
Registered: ‎10-25-2012

Re: MG7720 keeps giving "not responding" error messages

Hi cwbutton!

 


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