MG560...can't set up wireless printing from smart phone

[laura_silva4]

I have followed set up directions per cannon app, but I have never been able to print from my MG560. The the app says "printer not set" and it does not detect the printer even with access point blue light on. Please help

[kahveen]

Hi laura_silva4,

As I understand you are trying to set up the Canon printer wirelessly and would like to print using your mobile devices.

Kindly reconfirm what is your printer model. is it MG5620? or MG5622?

Also advise us what is your computer operating system. 

Once I have received the following information, I will send you the steps to rectify your issue.

Hope to hear from you,

Best Regards,

KahVeen

[laura_silva4]

I have windows 8 and MG5620. Thank you

[kahveen · Accepted solution]

Hi laura_silva4,

Thank you for your reply,

There are 2 steps in re-connecting your printer again also with fresh installation of drivers.

Here are the steps for your reference,

1)  Connect the printer to your network

2)  Download and install the driver

1) Connect the printer to your network

a) On the printer, Press the "Home" button

b) Select "Setup"

c) Select "Device Setting"

d) Select "LAN Setting"

e) Select "Wireless LAN Setup"

f) Press the "STOP" button, or select "To other connection method"

g) Select your network name

h) Input your password if any

i) Confirm your connection

2)  Download and install the driver

a) Download the driver

- http://www.usa.canon.com/nw3s/CanonUSA/DownloadContents/English/0100600302EN.htm

b) Run the installation

c) Select "Wireless Connection/Network Connection" 

- If your printer is detected, you may proceed by selecting "Next"
- If your printer is not detected, select "Set up the printer network connection via USB Cable" then proceed by selecting "Next"
d) Complete the installation

3) Perform a test print
* Once you have completed both steps above successfully, you may perform a test print to confirm the success of your installation.

Let me know if you encounter any issue with the steps.

Best Regards,

KahVeen

[laura_silva4]

Thank you! It works now.