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New Contributor
Posts: 1
Registered: ‎06-28-2015

MG4250 Google cloud print registration error

[ Edited ]

when I try and register with google cloud print it prints the registrtion page and i use it on my device and thats fine i click ok and then it says it cannot connct to the server try later.

 

What is wrong do i need to use the usb cable instead of wifi?

Occasional Contributor
Posts: 8
Registered: ‎06-24-2015

Re: MG4250 Google cloud print registration error

I have the same problem and can't seem to get any help from Canon!

New Contributor
Posts: 3
Registered: ‎07-08-2015

Re: MG4250 Google cloud print registration error

Come on Canon - what is going on? This is clearly a widespread issue!

Product Expert
Posts: 1,831
Registered: ‎10-17-2012

Re: MG4250 Google cloud print registration error

Hi Airmarshall, jessiewien and Stevespooner66,

 

There appears to be a temporary issue with the Google Cloud Print service.  The service has been down for a while; at this time, we do not know when the service will be up again.  We recommend trying to re-register and connect the printer occasionally to see if the service has been restored. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎07-08-2015

Re: MG4250 Google cloud print registration error

NO Canon - I know that is what your script says but at this time (last 3 weeks) GCP is not the issue!
We cannot follow your institutions above because your Canon servers are not connecting to GCP.
Other makes of printer can connect to GCP so why can't Canon?
Canon - have you actually run any diagnostics? Please try to print to GCP yourself!
Moderator
Posts: 823
Registered: ‎10-25-2012

Re: MG4250 Google cloud print registration error

Hi Stevespooner66!

 

Our technical support team here in the US is not scripted.

 

While we appreciate your participation, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

 

If you require further support, please visit Canon Support in the UK at http://www.canon.co.uk/support/ 

 

Feel free to discuss Canon products sold outside of the United States and any issues you might be having, but please be aware that you will not receive support directly from Canon USA.

New Contributor
Posts: 2
Registered: ‎07-25-2015

Re: MG4250 Google cloud print registration error

Does anyone know what's happening with this issue?  There does not seem to be any workaround or info update.  I have had my Canon MX920 for about 5 weeks.  Worked fine initially but now cannot Register for Cloud Printing (Server Error).

Otther network functions are fine.

 

 

Occasional Contributor
Posts: 8
Registered: ‎06-24-2015

Re: MG4250 Google cloud print registration error

It's been a few weeks for me and my relatively new canon printer is still practically useless... I'm just waiting for canon to come up with a solution that works. However, I'm not 100% certain that they're still working on a fix.
New Contributor
Posts: 2
Registered: ‎07-25-2015

Re: MG4250 Google cloud print registration error

I loaded the new firmware today into my PIXMA MX920 - re-registered with GCP and all is fine.  It appears that the incompatibilty between Google and Canon was eventually fixed by Canon.  Thanks guys.

Occasional Contributor
Posts: 8
Registered: ‎06-24-2015

Re: MG4250 Google cloud print registration error

The new firmware worked for me too (MG6320). I finally have a working printer!

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