Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎03-09-2018

MG3620 Won't connect to new WIFI network

[ Edited ]

Recently moved and have been unable to get my printer to connect with the new wifi network. When I print the network config page, it shows the old wifi info.


Additional info: running Windows 10 Home edition, under printers it shows Canon MG3600 series set as default, 'error' and Canon MG3600 series Printer WS, 'not connected'. 


Help, please. Thanks in advance.

Valued Contributor
Posts: 306
Registered: ‎11-19-2017

Re: MG3620 Won't connect to new WIFI network

Remove both printers from "Printers and Scanners" (Settings) or "Device and Printers" (Control Panel).


Uninstall the printer software from your machine and restart.


Log into your router and confirm the SSID and password for the 2.4Ghz wireless network you are trying to connect to. 


Now follow the instructions for installing the printer again.  This is not usually required for changing the association for a new wireless network, but since you have added the printer twice unsuccessfully ( 2 instances appear) this will ensure you get it reinstalled and connected.   

Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art
~Speedlite 430 EX II ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1709 ~Nexus6P Oreo 8.1 ~Samsung s9+ Oreo 8.0
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement