Canon Community

Antares88 · ‎03-20-2018

Hi,

I'm trying to connect my Canon MG3550 to my WiFi network via USB. I selected my access point in the Detected Access Point List, I entered my WPA2 network key, and I get the dreadful error The printer could not be detected on the network. etc etc

This is what I see in Network Information:

========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date. . . . . . . . . . . . . . . . . : 2018/Mar/20 23:38:25
(02)Model . . . . . . . . . . . . . . . . : Canon MG3500 series Printer
    (03)Printer . . . . . . . . . . . . . : USB Printer
    (05)Scanner . . . . . . . . . . . . . : N/A


----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : USB001
(12)BJNP Port Name. . . . . . . . . . . . : 
(14)Application Name. . . . . . . . . . . : Canon IJ Driver Installer; Set Printer IP Address(Wireless)
(15)Application Version . . . . . . . . . : 2.4.0.70
(16)Printer . . . . . . . . . . . . . . . : USB Printer

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MG3500 series Printer
(22)Firmware Version. . . . . . . . . . . : 1.051

    Wireless LAN
        (23)Wireless LAN Enabled. . . . . : YES
        (24)Standard. . . . . . . . . . . : 802.11n
        (25)MAC Address . . . . . . . . . : [Removed to protect personal info]

        (26)Network Type. . . . . . . . . : Infrastructure
        (27)SSID. . . . . . . . . . . . . : [Removed to protect personal info]
        (29)Encryption ON . . . . . . . . : YES
        (30)Encryption Type . . . . . . . : AES
        (31)Authentication. . . . . . . . : WPA2-PSK
        (32)Attached Information. . . . . : [Removed to protect personal info]

        (33)Link Status . . . . . . . . . : Active
        (34)Signal Strength . . . . . . . : 100%
        (35)Link Quality. . . . . . . . . : 100%

      TCP/IP
        (36)Mode. . . . . . . . . . . . . : Auto
        (37)IP Address. . . . . . . . . . : 192.168.1.46
        (38)Subnet Mask . . . . . . . . . : 255.255.255.0
        (39)Default Gateway . . . . . . . : 192.168.1.33

(47)Admin Password ON . . . . . . . . . . : NO
    Printer Access Control
        (48)MAC Address Enable. . . . . . : NO
        (49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
    Printer User Name
        (51)Wireless Name . . . . . . . . : 

----------------------------------------
PC Info.
----------------------------------------
(62)IP Configuration Info.

[Removed to protect personal info]

What to do?

Thanks,

Antonio

Patrick · ‎05-04-2018

Hi Antares88,

What operating system are you using, Windows or Mac?

What version of Windows (or OS X) is installed on your computer?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Antares88 · ‎05-05-2018

Hi Patrick!

I have Windows 10.

Thank you,

Antonio

Patrick · ‎05-07-2018

Hi Antares88,

Uninstalling and reinstalling the network port and printer driver should resolve this issue. To perform the uninstall, please follow these steps:

1. Click the Windows Start Menu button in the lower left hand corner and then the Windows System folder.

2. Click on Control Panel.

3. Under Programs, click on Uninstall a Program.

4. Click on the Canon MG3500 MP Driver and then click Uninstall at the top.

5. Follow the prompts to uninstall the driver.

6. Click on the Canon IJ Network Tool and the click Uninstall at the top.

7. Follow the prompts to uninstall the network tool.

8. Click on the Canon IJ Network Scan Utility and then click Uninstall at the top.

9. Follow the prompts to uninstall the scan utility.

10. Restart the computer once complete.

When the computer restarts, please follow these steps to download the latest driver:

1. Please visit:

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_ser...)

2. Click the Download button next to the MG3500 series MP Drivers Ver. 1.01.

3. If you agree, click the "Click to Accept & Download" button.

4. Once the download is complete, if the installation does not start automatically, open your Downloads folder.

5. Double click [mp68-win-mg3500-1_01-ea32_2.exe]. Files will extract.

Follow the prompts to reinstall your PIXMA MG3550 for wireless use and the installation will complete.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Antares88 · ‎08-20-2018

Hi,

sorry for the late reply. I finally had time to try and it's not working. I tried also the setup over USB, to no avail.

Here are the network info:

========================================
Network Information
========================================

----------------------------------------
General Info.
----------------------------------------
(01)Date. . . . . . . . . . . . . . . . . : 2018/Aug/20 18:05:44
(02)Model . . . . . . . . . . . . . . . . : Canon MG3500 series Printer
    (03)Printer . . . . . . . . . . . . . : USB Printer
    (05)Scanner . . . . . . . . . . . . . : N/A


----------------------------------------
Application Info.
----------------------------------------
(11)Port Name . . . . . . . . . . . . . . : USB001
(12)BJNP Port Name. . . . . . . . . . . . : 
(14)Application Name. . . . . . . . . . . : Canon IJ Driver Installer; Set Printer IP Address(Wireless)
(15)Application Version . . . . . . . . . : 2.4.0.70
(16)Printer . . . . . . . . . . . . . . . : USB Printer

----------------------------------------
NIC Info.
----------------------------------------
(21)Printer . . . . . . . . . . . . . . . : Canon MG3500 series Printer
(22)Firmware Version. . . . . . . . . . . : 1.051

    Wireless LAN
        (23)Wireless LAN Enabled. . . . . : YES
        (24)Standard. . . . . . . . . . . : 802.11n
        (25)MAC Address . . . . . . . . . : D8-49-2F-7A-1B-34

        (26)Network Type. . . . . . . . . : Infrastructure
        (27)SSID. . . . . . . . . . . . . : Elion_3A51
        (29)Encryption ON . . . . . . . . : YES
        (30)Encryption Type . . . . . . . : AES
        (31)Authentication. . . . . . . . : WPA2-PSK
        (32)Attached Information. . . . . : 13 character Passphrase

        (33)Link Status . . . . . . . . . : Active
        (34)Signal Strength . . . . . . . : 100%
        (35)Link Quality. . . . . . . . . : 100%

      TCP/IP
        (36)Mode. . . . . . . . . . . . . : Auto
        (37)IP Address. . . . . . . . . . : 0.0.0.0
        (38)Subnet Mask . . . . . . . . . : 0.0.0.0
        (39)Default Gateway . . . . . . . : 0.0.0.0

(47)Admin Password ON . . . . . . . . . . : NO
    Printer Access Control
        (48)MAC Address Enable. . . . . . : NO
        (49)IP Address Enable . . . . . . : NO
(50)Device Status . . . . . . . . . . . . : Available
    Printer User Name
        (51)Wireless Name . . . . . . . . : 

----------------------------------------
PC Info.
----------------------------------------
(62)IP Configuration Info.
Windows IP Configuration

   Host Name . . . . . . . . . . . . : WIN-OH7Q1INVF10
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : zyxel.localhost

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : zyxel.localhost
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-25-22-BF-8C-96
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bdb4:c030:58a8:dd4b%7(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.36(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : lunedì 20 agosto 2018 17:47:15
   Lease Expires . . . . . . . . . . : martedì 21 agosto 2018 17:49:57
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 33563938
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-04-B7-3D-00-25-22-BF-8C-96
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

========================================

It looks like the MAC address of the printer is D8-49-2F-7A-1B-34.

If I go to my router control panel, I can see it detected in the WLAN, but I don't see it in the DHCP table.

BrianG1 · ‎08-21-2018

Same issue need quick solution as the issue is with my office printer and i need it urgently. If someone can help it would be really appreciated.

KissAnime groupme letgo

Stephen · ‎08-21-2018

Hi BrianG1!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

If you are in the United States, our support team can be reached at 1-800-OK-CANON (1-800-652-2666).

Canon Community

MG3550 could not be detected on the network