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New Contributor
Posts: 2
Registered: ‎01-01-2018
Accepted Solution

Installation software cannot detect PIXMA MX492

I have a Dell Inspiron660 \, Windows 10 Pro/ and I have put in the software CD 3 times, it shows its running..states:

win-mix490-1-1-ucd.exe .then I get the install wizard for the printer and it continues through until it shows that there is no printer detected. 

I have spent many hours yesterday and today trying to solve this issue, to no avail.  I keep getting the same result....my Dell isn't picking up/detecting the new Canon printer.  I have a Router through Brighthouse/Spectrum and it is sitting right next to the printer. Strangely enough, I just uninstalled my last wireless Epson printer, only because of a clog in the nozzle head.  My Dell had no problem detecting that Epson wireless printer. Please any help you can give is appreciated. Smiley Happy

Valued Contributor
Posts: 386
Registered: ‎11-19-2017

Re: Installation software cannot detect PIXMA MX492

[ Edited ]

Greetings,

You can watch this video which is specific to your model.

 

https://youtu.be/UJnkk3d51co?list=PLp-znpQge8HxNE_XLNzBipd1WlTLhT2wj

 

The one thing i ddn't see was where you put in your SSID name and security key.  Maybe this was time lapsed out of the video?  Hard to say from the video if they want you to use wi-fi protected set up or enter the info manually.  It was a little vague. 

 

Honestly, I would just use the printers menu to set up the wireless connection to your router manually.  Then install the software. 

 

If the IJ Networking tool doesn't detect the printer, connect it manually.  At that point your laptop will not have any issues running the software, detecting the printer and installing the drivers for your OS.

 

If you want to take it a step further, give the printer a static IP addres, set in the routers configuration menu so that you'll always know the IP of your printer.  This is an optional step. Your call.

Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
Moderator
Posts: 1,164
Registered: ‎10-25-2012

Re: Installation software cannot detect PIXMA MX492

Hi LW243!

 

Check out all of the help videos here (in addition to the one shadowsports listed above): CLICK ME

 

If you find you still need help, please reach out to our US-based team at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (excluding holidays), or by email at http://Canon.us/EmailCF 

 

If you're outside of the USA, please click HERE for support in your country or region.

New Contributor
Posts: 2
Registered: ‎01-01-2018

Re: Installation software cannot detect PIXMA MX492

Thanks for your reply and assistance to my issue. Finally got it resolved yesterday with the help of a live tech person at 
Canon.  Upon setup it was requesting a 'passphrase"....i.e. my WiFi password!  Once the rep showed me how to manuever numbers vs. letters to put in my password, my printer was detected on my Dell PC! 

So far, so good with my printer!! Thanks again. Smiley Happy

Valued Contributor
Posts: 386
Registered: ‎11-19-2017

Re: Installation software cannot detect PIXMA MX492

Greetings,
That's what I figured. Glad you got it working.
Rick
Bay Area - CA
~6D2 (f/w 1.0.3) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime, 70-200 f2.8L IS II ~Sigma 24-70 f2.8 Art (f/w 2.0) ~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~DPP 4.8.20 ~Windows10 Pro nVidia GPU 1803 ~Android 8.1
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