03-23-2016 09:08 AM
So that the Community can help you better, we will need to know exactly which Canon printer model you're using. We have more than one line of printers whose model numbers are in the 5900s. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).
Thanks and have a great day!